Front Store Leader: Customer Service & Merchandising

Shoppers Drug Mart; Dryden; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Competitive pay

Online training Academy

Job summary

Shoppers Drug Mart in Ontario is seeking a service‑oriented Associate to manage customer service operations, cash handling, and merchandising in a locally owned store. You will train cashiers, ensure policy compliance, handle refunds and exchanges, and promote customer satisfaction while maintaining store image and safety standards.

This role also covers loss prevention basics and occasional banking tasks, with competitive hourly pay and access to discounts and flexible schedules.

Qualifications

• Computer literate with basic POS and banking familiarity.
• Organized approach to store operations and merchandising.
• Efficient time management for tasks and shifts.
• Knowledge of store products and supplies.

Responsibilities

• Manage customer service functions, including cash, cashiers and merchandising.
• Train cashiers and merchandisers in job functions and provide guidance.
• Handle refunds, exchanges and inquiries according to guidelines.
• Maintain store image, housekeeping, and health and safety standards.
• Perform cashier duties and banking tasks when required.

Skills

Computer literate

Organized

Time management

Product knowledge

Job description

Shoppers Drug Mart in Ontario is seeking a service‑oriented Associate to manage customer service operations, cash handling, and merchandising in a locally owned store. You will train cashiers, ensure policy compliance, handle refunds and exchanges, and promote customer satisfaction while maintaining store image and safety standards.

This role also covers loss prevention basics and occasional banking tasks, with competitive hourly pay and access to discounts and flexible schedules.