Retail Front End Service Leader

Walmart Inc.; Peace River; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Peace River, AB to lead front-end operations, deliver exceptional customer service, and drive customer loyalty. The role focuses on safety, associate training, cash management, and ensuring store procedures align with company programs and standards.

The position requires flexibility for various shifts, including evenings, weekends, and holidays, to ensure the store runs smoothly and customers receive high-quality service.

Qualifications

• Age - 16 or older

Responsibilities

• Ensures safe work practices and emergency procedures are followed at all times.
• Handles customer and associate concerns professionally to resolve issues and maintain a positive front-end experience.
• Monitors Front End operations to ensure proper associate coverage and efficient customer flow.
• Trains associates on systems and company procedures, including scanning accuracy, productivity standards, and safety requirements.
• Oversees purchases, returns and exchanges, providing approvals when required and ensuring processes align with guidelines.
• Ensures EAS systems function properly and cashiers deactivate merchandise correctly.

Skills

Customer service

Leadership

Retail operations

Job description

Walmart Canada is seeking a Customer Service Manager in Peace River, AB to lead front-end operations, deliver exceptional customer service, and drive customer loyalty. The role focuses on safety, associate training, cash management, and ensuring store procedures align with company programs and standards.

The position requires flexibility for various shifts, including evenings, weekends, and holidays, to ensure the store runs smoothly and customers receive high-quality service.