Front-End Operations Leader and Customer Service Manager

Wal-Mart Canada Corp; Fort McMurray; On-site; CAD 22,000 - 32,000; Full time

Job summary

Wal-Mart Canada is seeking a Customer Service Manager in Fort McMurray, AB to lead front-end operations, drive customer loyalty, and ensure compliance with company programs and standards. The role emphasizes safety, training, and efficient cash handling in a fast-paced retail environment.

The position involves shift flexibility, including evenings and weekends, with a minimum hourly pay starting at CAD 19.60. Join a team focused on delivering exceptional service and operational excellence.

Qualifications

• Age - 16 or older
• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Responsibilities

• Safety, Security, and Emergency Readiness: Ensure safe work practices and emergency procedures are followed.
• Customer and Associate Support: Handle customer and associate concerns professionally to resolve issues.
• Front End Coverage and Operations: Monitor Front End operations and coordinate breaks for efficiency.
• Associate Training and Development: Train associates on systems and procedures, scanning accuracy, and safety requirements.
• Transaction Oversight and Compliance: Oversee purchases, returns, and exchanges and verify processes.
• EAS and Loss Prevention Support: Ensure EAS systems function and logs are completed accurately.
• Cash Management and Register Controls: Prepare registers for opening/closing and audits for accuracy.
• Promote Company Programs and Initiatives: Oversee and promote credit cards, protection plans, charity, and discounts.

Job description

Wal-Mart Canada is seeking a Customer Service Manager in Fort McMurray, AB to lead front-end operations, drive customer loyalty, and ensure compliance with company programs and standards. The role emphasizes safety, training, and efficient cash handling in a fast-paced retail environment.

The position involves shift flexibility, including evenings and weekends, with a minimum hourly pay starting at CAD 19.60. Join a team focused on delivering exceptional service and operational excellence.