Retail Associate - Customer Engagement

Placements24; Kimberley; Hybrid; CAD 22,000 - 39,000; Part time

Benefits offered by this job

Competitive hourly rate

Flexible part-time hours

Remote work from home

Professional development

Supportive virtual team

Job summary

Placements24 is seeking a customer-focused Retail Associate to engage online and via phone, supporting orders and inquiries from Kimberley region. This remote role emphasizes personalized service, product recommendations, and timely resolution of issues.

You will work in a flexible part-time capacity with opportunities for growth through enhanced customer engagement skills and ongoing product knowledge development. A supportive virtual team environment backs your success.

Qualifications

• Experience in customer service, sales, or retail support.
• Excellent verbal and written communication with a friendly tone.
• Proficiency with CRM tools and online/e-commerce platforms.

Responsibilities

• Engage proactively with customers online (chat, email) and via phone to provide information and support.
• Assist customers with product selection, offering recommendations based on needs and preferences.
• Process online orders and manage inquiries related to order status, shipping, and returns.
• Troubleshoot customer issues with timely and satisfactory resolution.
• Gather customer feedback to identify areas for service improvement.
• Maintain a high level of product knowledge to answer questions accurately.

Skills

Customer service

Sales

Online chat

CRM software

E-commerce platforms

Written communication

Multitasking

Remote work

Tools

CRM systems

E-commerce platforms

Job description

About the Role

Our client is seeking an outgoing and customer-oriented Retail Associate to focus on customer engagement for their online and potential in-store interactions, based remotely from Kimberley . This role involves proactively connecting with customers, providing exceptional service, and driving sales through personalized interactions, primarily via digital channels or phone support. You will be instrumental in enhancing the customer journey, answering queries, and ensuring customer satisfaction. This is a fantastic opportunity for an individual with strong communication skills and a passion for retail service to work in a flexible, remote capacity.

Key Responsibilities

• Engage proactively with customers online (chat, email) and via phone to provide information and support.
• Assist customers with product selection, offering recommendations based on their needs and preferences.
• Process online orders and manage customer inquiries related to order status, shipping, and returns.
• Troubleshoot customer issues and concerns with a focus on timely and satisfactory resolution.
• Gather customer feedback to identify areas for service improvement.
• Maintain a high level of product knowledge to effectively answer customer questions.

Requirements

• Previous experience in customer service, sales, or a retail support role.
• Excellent verbal and written communication skills, with a friendly and professional tone.
• Proficiency with online communication tools, CRM systems, and e-commerce platforms.
• Ability to multitask, manage time effectively, and work independently in a remote setting.
• A strong customer focus and a genuine desire to provide exceptional service.
• Reliable internet connection and a dedicated workspace for remote work.

Benefits

• Competitive hourly rate with potential for performance-based bonuses.
• Flexible part-time hours offering excellent work-life balance.
• Remote work arrangement allowing you to work from home in Kimberley or elsewhere.
• Opportunities for professional development and skill enhancement in customer engagement.
• A supportive virtual team environment dedicated to customer success.