Retail Customer Experience Associate

Placements24; Kimberley; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Employee discounts on products

Training in customer service and sales

Supportive and friendly work环境

Job summary

Placements24 in Kimberley, BC, seeks a Retail Customer Experience Associate to greet shoppers, tailor recommendations, and ensure a welcoming store atmosphere.

You will resolve inquiries, process sales, and help gather feedback to improve service. The role is ideal for someone who thrives in a fast-moving retail environment and is passionate about delivering outstanding customer experiences.

Qualifications

• Previous experience in a customer service or retail role is preferred.
• Exceptional interpersonal and communication skills required.
• Ability to remain calm and professional in challenging situations.

Responsibilities

• Greet customers warmly and provide personalized assistance throughout their shopping experience.
• Actively listen to customer needs and offer tailored product recommendations.
• Handle customer inquiries, provide information about products and promotions, and resolve complaints efficiently.
• Process sales transactions accurately and assist with any post-purchase needs.
• Contribute to maintaining a welcoming and organized store environment.
• Gather customer feedback to help improve services and offerings.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

About the Role

Our client is seeking an enthusiastic and customer-focused Retail Customer Experience Associate to enhance the shopping journey in their Kimberley store. This role is dedicated to providing exceptional service, addressing customer needs, and ensuring every visitor has a positive and memorable experience. You will act as a brand ambassador, building rapport with customers, assisting with inquiries, and resolving issues effectively. This is a fantastic opportunity for an outgoing individual passionate about service excellence to make a significant impact on customer loyalty and brand perception in Kimberley .

Key Responsibilities

• Greet customers warmly and provide personalized assistance throughout their shopping experience.
• Actively listen to customer needs and offer tailored product recommendations.
• Handle customer inquiries, provide information about products and promotions, and resolve complaints efficiently.
• Process sales transactions accurately and assist with any post-purchase needs.
• Contribute to maintaining a welcoming and organized store environment.
• Gather customer feedback to help improve services and offerings.

Requirements

• Previous experience in a customer service or retail role is preferred.
• Exceptional interpersonal and communication skills.
• A genuine passion for providing outstanding customer service.
• Ability to remain calm and professional in challenging situations.
• Strong problem-solving abilities and a proactive attitude.
• Team player with a positive and friendly demeanor.

Benefits

• Competitive annual salary commensurate with experience.
• Employee discounts on a wide range of retail products.
• Opportunities for training in customer service and sales techniques.
• A supportive and friendly work environment focused on customer satisfaction.
• Play a key role in shaping positive customer experiences in Kimberley .