Retail Team Lead

Placements24; Kimberley; Hybrid; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Hybrid work arrangement

Health and wellness benefits

Employee discounts

Job summary

Placements24 in Kimberley is seeking a Retail Team Lead to guide sales associates, drive customer service excellence, and meet sales targets. This hybrid role blends on-site leadership with remote scheduling and reporting tasks.

You will coach junior staff, manage store operations, and support inventory and merchandising to ensure a premier shopping experience. A passion for retail and strong communication are essential.

Qualifications

• 1–3 years of experience in a retail sales or supervisory role.
• Proven ability to motivate and guide a team.
• Excellent customer service and communication skills.
• Ability to adapt to a hybrid work model, with on-site and some remote responsibilities.
• Strong sales aptitude and a passion for retail.
• Basic understanding of POS systems and retail operations.

Responsibilities

• Lead and motivate a team of sales associates to achieve sales targets and provide outstanding customer service.
• Assist customers with product selection, sales, and inquiries.
• Train and mentor new and existing team members on product knowledge and sales techniques.
• Support store opening and closing procedures, and ensure adherence to company policies.
• Assist with inventory management tasks, including stock replenishment and visual merchandising.
• Contribute to administrative duties, potentially including remote tasks related to team coordination.

Skills

Team leadership

Customer service

Communication

Tools

POS systems

Job description

About the Role

Our client is seeking an energetic and experienced Retail Team Lead to support the management team and guide sales associates in their store located in Kimberley. This hybrid role involves direct customer interaction, leading by example on the sales floor, and contributing to administrative tasks that may include some remote reporting or scheduling. You will be instrumental in coaching junior staff, ensuring excellent customer service, and driving sales performance. This is a fantastic opportunity for an individual looking to step up into a leadership role within a respected retail brand, offering a blend of on-site engagement and remote task flexibility.

Key Responsibilities

• Lead and motivate a team of sales associates to achieve sales targets and provide outstanding customer service.
• Assist customers with product selection, sales, and any inquiries.
• Train and mentor new and existing team members on product knowledge and sales techniques.
• Support store opening and closing procedures, and ensure adherence to company policies.
• Assist with inventory management tasks, including stock replenishment and visual merchandising.
• Contribute to administrative duties, potentially including remote tasks related to team coordination.

Requirements

• 1-3 years of experience in a retail sales or supervisory role.
• Proven ability to motivate and guide a team.
• Excellent customer service and communication skills.
• Ability to adapt to a hybrid work model, handling both on-site and some remote responsibilities.
• Strong sales aptitude and a passion for retail.
• Basic understanding of POS systems and retail operations.

Benefits

• Competitive salary with performance-based bonuses.
• Hybrid work arrangement offering flexibility.
• Comprehensive health and wellness benefits.
• Employee discounts on store merchandise.
• Opportunities for career advancement within the retail sector.