Asset Protection & Customer Care Specialist

Loblaw; Halifax; Hybrid; CAD 22,000 - 26,000; Full time

Benefits offered by this job

10% Colleague Discount program

Pension Plan

Health Benefits

Employee Stock Purchase Program

Job summary

Loblaw Companies Limited is hiring Uniformed Asset Protection Personnel (UAPP) for the Atlantic Superstore in Halifax, NS. The role focuses on delivering exceptional customer service, protecting assets, and supporting store operations while maintaining safety and compliance.

Candidates should be comfortable in a fast-paced retail environment and willing to perform various duties as needed. Highlights include training opportunities, benefits, and a commitment to diversity and inclusion.

Qualifications

• Experience within a retail environment preferred.
• Ability to foster partnerships with store teams.
• Exceptional customer service skills with a talent for building relationships.
• Professional, friendly, and approachable demeanor.
• Ability to remain calm in high tension situations.
• Ability to walk or stand in the same position for long periods.
• Ability to lift up to 50 lbs.
• First Aid and CPR certified is an asset.

Responsibilities

• Provide exceptional customer service & support to all internal and external customers.
• Respond to Gatekeeper alarms and receipt check as required.
• Assess safety hazards (e.g., spills, wet floors) and take proper procedures to ensure customer safety.
• Escalate any crisis or emergency situations in a timely manner.
• Maintain and submit daily, weekly, and monthly status reports.
• All other duties as required.

Skills

Customer service

Retail experience

Professional demeanor

Calm under pressure

Mobility (stand/walk)

Lifting up to 50 lbs

First Aid/CPR asset

Job description

Loblaw Companies Limited is hiring Uniformed Asset Protection Personnel (UAPP) for the Atlantic Superstore in Halifax, NS. The role focuses on delivering exceptional customer service, protecting assets, and supporting store operations while maintaining safety and compliance.

Candidates should be comfortable in a fast-paced retail environment and willing to perform various duties as needed. Highlights include training opportunities, benefits, and a commitment to diversity and inclusion.