Restaurant Operations Supervisor: Lead Team & Guest Experience

Tim Hortons; Springhill; On-site; CAD 31,000 - 37,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Vision care benefits

Job summary

Tim Hortons in Nova Scotia is seeking a Store Supervisor to oversee daily operations, monitor revenues, plan staff schedules, supervise and train team members, and ensure health and safety standards are met.

The role requires 2–3 years of experience in a hospitality or retail setting, a First Aid and Safe Food Handling certificate, and the ability to manage over 20 staff in a fast-paced environment.

Qualifications

• Secondary school graduation is required.
• 2–3 years of experience in a similar role.
• Experience in a fast-paced environment.
• Strong customer service and teamwork skills.

Responsibilities

• Evaluate daily operations to ensure efficiency and quality.
• Monitor revenues to determine labour cost and profits.
• Monitor staff performance and provide feedback.
• Plan and organize daily operations and workflows.
• Set staff work schedules and assign duties.
• Supervise and train staff to meet standards.
• Organize and maintain inventory and supplies.
• Ensure health and safety regulations are followed.
• Address customer complaints or concerns and resolve them.
• Provide excellent customer service and service consistency.

Skills

Staff supervision

Customer service

Operations management

Education

Secondary school diploma

Job description

Tim Hortons in Nova Scotia is seeking a Store Supervisor to oversee daily operations, monitor revenues, plan staff schedules, supervise and train team members, and ensure health and safety standards are met.

The role requires 2–3 years of experience in a hospitality or retail setting, a First Aid and Safe Food Handling certificate, and the ability to manage over 20 staff in a fast-paced environment.