Restaurant Operations Manager - Eataly Don Mills

Eataly North America; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An international hospitality company located in Toronto is seeking a Restaurant Operations Manager to oversee front of house operations and ensure profitability while maintaining quality standards. The candidate should have a Bachelor's Degree and at least 3 years of management experience in a high-volume restaurant. Strong leadership and communication skills are required, along with an understanding of Italian cuisine. This role involves hands-on management and working closely with various teams to achieve operational goals.

Qualifications

• 3+ years of front of house and/or QSR management experience in a high-volume restaurant.
• Experience with Italian cuisine and wine highly preferred.

Responsibilities

• Organizes and directs restaurant operations to maximize profitability.
• Sets departmental goals and leads a team of managers.
• Manages employee hiring, training, evaluations, and scheduling.
• Works the floor actively with a hands-on approach.
• Executes strategies around pricing, merchandising, and promotions.

Skills

Exceptional communication skills

Leadership skills

Motivational skills

Team-building skills

Problem-solving skills

Organizational skills

Analytical skills

Business management skills

Advanced proficiency in Microsoft Office

Education

Bachelor’s Degree

Job description

Restaurant Operations Manager - Eataly Don Mills

Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

• Shop a selection of high-quality Italian, local and homemade products
• Learn through our classes and our team’s product knowledge

At Eataly, this job is referred to as the Food & Beverage Manager. Each Eataly location features authentic Italian dishes made with the highest quality, seasonal ingredients. Meat dishes, seafood dishes, pasta, pizza, street food – you can find it all in our various outlets! The Food & Beverage (F&B) Manager directs the front of house operations at an Eataly location, working with the front of house and back of house teams. Reports to the GM of Store Operations and oversees the Restaurant team.

Responsibilities

• Organizes and directs a store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards.
• Sets departmental goals and leads a team of managers and server leads, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration.
• Manages employee hiring, assignment, training, payroll, scheduling, evaluations and terminations.
• Works the floor actively and applies a hands‑on approach.
• Executes strategies around pricing, merchandising, new products and promotions aimed at increasing efficiencies and driving sales.
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure they adhere to specifications.
• Prepares weekly updates on front of house and beverage operations, while collaborating closely with corporate and senior leaders to plan activities and achieve goals.
• Documents, investigates and resolves employee and guest incidents.
• Performs other duties as required or assigned.

Qualifications

• Bachelor’s Degree.
• 3+ years of front of house and/or QSR management experience in a high‑volume, fast‑paced restaurant.
• Exceptional communication, leadership, motivational and team‑building skills.
• Demonstrated problem‑solving, organizational, analytical and business management skills.
• Advanced proficiency in Microsoft Office.
• Experience with Italian cuisine and wine highly preferred.

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays.
• Ability to lift up to 50 pounds.
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting.