Restaurant manager

Popeyes Louisiana kitchen; Newcastle; On-site; CAD 55,000 - 75,000; Full time

Job summary

Popeyes Louisiana Kitchen recherche un superviseur de restaurant pour assurer le bon déroulement des opérations et la gestion quotidienne d'équipe. Vous terminerez les shifts, veillerez au service client et au respect des standards, tout en assurant l'efficacité et la qualité du service.

Le candidat idéal possède une expérience en restauration, une excellente organisation et des compétences en gestion du personnel. Heures variables avec possibilité de travail en soirée et week-ends.

Qualifications

• Diplôme de niveau collégial ou équivalent (1–2 ans) ou expérience équivalente.
• Expérience de 2 à 3 ans dans le domaine.

Responsibilities

• Évaluer les opérations quotidiennes.
• Surveiller les revenus et le coût de la main-d'œuvre.
• Planifier et organiser les opérations quotidiennes.
• Établir les horaires du personnel.
• Former et superviser le personnel.
• Vérifier les stocks et les procédures.
• Gérer les plaintes des clients et assurer le service.

Skills

Customer service

Team leadership

Multitasking

Organizational skills

Reliability

Education

College, CEGEP or other non-university certificate/diploma 1–2 years

Equivalent experience

Tools

MS Excel

MS Office

Accounting software

Electronic cash register

Point of sale system

Job description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 40 hours per week
• Education:
• Expérience:

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Tasks

• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 5-10 people

Computer and technology knowledge

• Accounting software
• Electronic cash register
• MS Excel
• MS Office
• Point of sale system

Security and safety

• Reference required

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Physically demanding
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Screening questions

• Do you have experience working in this field?

Employment terms options

• Evening

Experience

• 2 years to less than 3 years

Employment terms options

• Morning
• Day
• Weekend

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)

Support for youths

• Offers on-the-job training tailored to youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers