restaurant manager

Fort McMurray Hotel Group; Fort McMurray; On-site; CAD 55,000 - 70,000; Full time

Job summary

Fort McMurray Hotel Group is seeking a capable hotel operations supervisor to oversee daily front- and back-of-house activities at our Fort McMurray location.

You will evaluate operations, manage a team of 5–10 staff, schedule shifts, recruit and train employees, enforce health and safety rules, monitor revenues and costs, and participate in marketing and client relations to ensure excellent guest experiences.

Qualifications

• College or diploma in hospitality or related field (1–2 years).
• 2 years to less than 3 years of experience in hotel/food service operations.
• On-site work at the Fort McMurray location.

Responsibilities

• Evaluate daily operations.
• Monitor revenues to determine labour cost.
• Monitor staff performance.
• Plan and organize daily operations.
• Recruit staff and set work schedules.
• Supervise and train staff.
• Enforce health and safety regulations.
• Organize inventory and supplier arrangements.
• Participate in marketing plans and guest relations.
• Lead and instruct staff; address customer concerns.
• Manage events and catering as needed.

Skills

Client focus

Dependability

Interpersonal skills

Oral communication

Flexibility

Organization

Team player

Multitasking

Education

College/CEGEP diploma (1–2 years)

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Conduct performance reviews
• Cost products and services
• Enforce provincial/territorial liquor legislation and regulations
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Manage events

Supervision

• 5-10 people

Additional information

Security and safety

• Reference required

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Large workload

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask