Responsable de l’expérience client

McDonald's Canada; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading global fast-food chain in Toronto is looking for a Guest Experience Leader. The role involves connecting with customers, anticipating their needs, and leading a team to provide an exceptional dining experience. Previous experience in food service is valued, but a passion for guest interaction is essential. The starting hourly wage is $16.70, along with flexible scheduling and a rewarding work environment.

Benefits

Access to education and skills development

Discounts and incentives

Flexible schedule

Inclusive workplace

Recognition perks

Qualifications

• Previous experience in food service or retail is appreciated.
• Ability to connect with guests and provide exceptional service.
• Proactive approach to anticipating guest needs.

Responsibilities

• Anticipate guest needs and enhance their experience.
• Guide and inspire the team to deliver a great guest experience.
• Handle guest situations with calm and positivity.

Skills

Trustworthiness

People skills

Attention to detail

Job description

Guest Experience Leader

We are more than just your local restaurant. We are a collection of hardworking small-business owners.

Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?

The starting hourly wage is $16.70

Our offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Access to education and skills development opportunities that take you further
• A total rewards package that includes discounts, incentives, and recognition perks
• Flexible schedule that suits your needs
• A safe, respectful and inclusive workplace
• Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every day

The job

We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:

• Showcasing your passion for people by anticipating guest needs and providing a bit of surprise and delight by taking a proactive approach to caring for them.
• Inspiring, supporting, and guiding your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants.
• Connecting with guests and answering their questions about our food and our brand, and making them feel valued at all touchpoints.
• Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity.
• Making McDonald’s about more than just our awesome, crave-worthy food. To make it an experience that delights and builds a strong relationship with our guests.

Your vibe and experience

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.

You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You understand that service is about making a connection. A smile, an extra hand, even an empathetic nod can make all the difference in someone’s day. It’s genuine, and it’s at your core. You’re a people person through and through. Making someone’s day better, makes your day better.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.