Residential Property Administrator – London

Craft Property Group Inc.; London; On-site; CAD 45,000 - 55,000; Full time

Job summary

Craft Property Group Inc. in London, Ontario is seeking an experienced Residential Property Administrator to support the day-to-day operations of a luxury student residence.

The role rewards organization, service-focus and ownership to ensure an exceptional resident experience. Your responsibilities include coordinating move-ins/outs, lease administration, rent notices and maintaining accurate records, while collaborating with the General Manager to drive resident satisfaction and smooth

Qualifications

• 3+ years of experience in residential property management or similar.
• Strong customer service and relationship-building skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities and work independently.
• Strong communication and problem-solving skills.
• Experience with Yardi, Yuhu or similar property management software is a plus.
• Ontario Residential Tenancies Act knowledge is a plus.
• Microsoft Office (Outlook, Word, Excel) proficiency.

Responsibilities

• Act as a key point of contact for residents, responding to questions and requests in a timely and professional manner.
• Coordinate move-ins and move-outs, inspections, elevator bookings and documentation.
• Support lease administration, renewals, assignments and subleases.
• Maintain accurate resident files, lease documentation and records.
• Assist with rent collection, arrears follow-up and notices.
• Manage parking assignments and resident parking requests.
• Conduct property inspections and follow up on maintenance, cleanliness and safety concerns.
• Prepare resident communications and building notices.
• Maintain information in Yardi, Yuhu and other systems.
• Support the General Manager with day-to-day property operations and resident initiatives.

Skills

Customer service

Organization

Communication

Problem solving

Multitasking

Driver's license

Tools

Yardi

Microsoft Office

Job description

Residential Property Administrator – London

Operations Full Time London, ON $45,000 - $55,000 CAD per year

We are looking for an experienced Residential Property Administrator to join our growing team in London, Ontario. This role will support the day-to-day operations of a luxury student residential building while helping us deliver an exceptional experience for our residents.

This is an opportunity for someone who is highly organized, service-focused and takes ownership and accountability for getting things done.

What You'll Do

• Act as a key point of contact for residents, responding to questions and requests in a timely and professional manner.
• Coordinate resident move-ins and move-outs, inspections, elevator bookings and required documentation.
• Support lease administration, renewals, assignments and subleases.
• Maintain accurate resident files, lease documentation and records.
• Assist with rent collection, arrears follow-up and resident notices.
• Manage parking assignments, agreements and resident parking requests.
• Conduct regular property inspections and follow up on maintenance, cleanliness and safety concerns.
• Prepare resident communications and building notices.
• Maintain accurate information in Yardi, Yuhu and other property management systems.
• Support the General Manager with day-to-day property operations and resident initiatives.

What We're Looking For

• 3+ years of experience in residential property management, property administration or a similar role.
• Strong customer service and relationship-building skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities and follow through independently.
• Strong communication and problem-solving skills.
• Experience with Yardi, Yuhu or similar property management software is an asset.
• Knowledge of Ontario's Residential Tenancies Act is an asset.
• Intermediate Microsoft Office skills, including Outlook, Word and Excel.
• Valid driver's licence and access to a vehicle.
• Flexibility to support occasional after-hours property needs.

This posting represents an active vacancy within our organization.

We are an equal opportunity employer for all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers.

Should you be contacted for an interview, please advise if accommodation is required.

Please note that due to the number of applicants only those who will be considered for an interview will be contacted.

Please note that we may utilize AI tools as part of our recruitment process.