Guest Services Agent

Collage; London; On-site; CAD 23,000 - 26,000; Part time

Job summary

Collage in London, Ontario, is seeking a Guest Services Agent for a part-time, hourly position. The role is based at Luxe London or Masonville Yards, delivering exceptional service to residents and guests in luxury student residential communities.

The ideal candidate is service-focused, professional and approachable, with experience in customer service and a strong ability to multi-task. Shifts include daytime and evening hours, on-site at the properties.

Qualifications

• 2+ years of experience in customer service, hospitality, concierge, front desk or residential services.
• Excellent verbal and written communication skills.
• Experience with property management software is an asset.

Responsibilities

• Provide a warm, professional, and welcoming experience for residents, guests, and prospective residents.
• Act as a key point of contact for resident questions, requests and concerns.
• Manage front desk operations, building access and security procedures.
• Provide residents with information about building amenities, services and the surrounding area.
• Assist with amenity bookings, resident events, move-ins and move-outs.
• Respond to resident concerns and ensure appropriate follow-up.
• Maintain a clean, organized lobby and front desk area.
• Support the building management team with administrative tasks.
• Collaborate with the property team to deliver high standard resident service.

Skills

Customer service

Hospitality

Communication

Organization

Tools

Yardi

Job description

Operations Part Time London, ON $17.95 CAD per hour

We are looking for a Guest Services Agent to join our team in London, Ontario. Based at either Luxe London or Masonville Yards, this role will be focused on delivering an exceptional experience for residents and guests within our luxury student residential communities.

This is an opportunity for someone who is service-focused, professional and approachable, and enjoys being the person residents can rely on for assistance.

What You'll Do

• Provide a warm, professional and welcoming experience for residents, guests and prospective residents.
• Act as a key point of contact for resident questions, requests and concerns.
• Manage front desk operations, building access and support security procedures.
• Provide residents with information about building amenities, services and the surrounding area.
• Assist with amenity bookings, resident events, move-ins and move-outs.
• Respond to resident concerns professionally and ensure appropriate follow-up.
• Maintain a clean, organized and professional lobby and front desk environment.
• Respond appropriately to emergencies and escal...
• Provide administrative and operational support to the building management team.
• Work collaboratively with the broader property team to deliver a high standard of resident service.

What We're Looking For

• 2+ years of experience in customer service, hospitality, concierge, front desk or residential services.
• Strong customer service and relationship-building skills.
• Professional, friendly and solutions-focused approach.
• Excellent verbal and written communication skills.
• Strong organization and ability to manage multiple priorities.
• Ability to work independently while contributing to a team environment.
• Experience with Yardi or similar property management software is an asset.
• Flexibility to work weekdays, evenings and weekends based on operational needs.

This is a part-time, hourly position paid at minimum wage. Shifts may include weekdays and weekends, with typical hours of 8:00 a.m.–4:00 p.m., 4:00 p.m.–11:00 p.m., or 4:00 p.m.–12:00 a.m.

This posting represents an active vacancy within our organization.

We are an equal opportunity employer for all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers.

Should you be contacted for an interview, please advise if accommodation is required.

Please note that due to the number of applicants only those who will be considered for an interview will be contacted.

Please note that we may utilize AI tools as part of our recruitment process.