Residential Property Admin: Resident Experience & Ops

Jones Lang LaSalle Incorporated; Toronto; On-site; CAD 65,000 - 72,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Toronto is seeking a Property Administrator – Residential to support the Property Manager and Leasing & Resident Experience Manager. The role covers administrative, financial, and compliance duties to run a premier rental community on-site in Yorkville.

Responsibilities include managing lease files, rent processes, budget support, and ensuring RTA compliance while collaborating with the team to deliver outstanding resident experiences.

Qualifications

• Post-secondary education required.
• College Diploma in Business Administration, Property Management, or related field preferred.
• 2–5 years of property management or administrative support experience.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication with a customer‑focused mindset.
• Proficiency in Microsoft Office Suite; Yardi experience is an asset.
• Working knowledge of the Residential Tenancies Act and tenancy agreements.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Maintain resident records, lease files, and documentation.
• Prepare rent increases, N-forms, lease agreements, and renewals.
• Manage office filing systems and building supplies.
• Serve as primary contact for residents and address inquiries.
• Support residents from move‑in to move‑out with Leasing and Resident Experience teams.
• Handle accounts receivable/payable, rent collection, and invoice processing.
• Oversee rent roll accuracy, issue reminders, and prepare monthly financial reports.
• Ensure invoices are coded and matched to contracts and assist budget/reporting.
• Ensure compliance with the Residential Tenancies Act and Ontario regulations.
• Prepare hearing materials and gather documentation as needed.
• Provide updates to the Property Manager on resident issues and operations.
• Contribute to special projects and initiatives as needed.

Skills

Organizational skills

Communication skills

Customer service mindset

Education

College Diploma in Business Administration or related field

Post-secondary education

Tools

Microsoft Office Suite

Yardi (asset)

Job description

Jones Lang LaSalle Incorporated in Toronto is seeking a Property Administrator – Residential to support the Property Manager and Leasing & Resident Experience Manager. The role covers administrative, financial, and compliance duties to run a premier rental community on-site in Yorkville.

Responsibilities include managing lease files, rent processes, budget support, and ensuring RTA compliance while collaborating with the team to deliver outstanding resident experiences.