Property Administrator – Residential

Jones Lang LaSalle Incorporated; Toronto; On-site; CAD 65,000 - 72,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Toronto is seeking a Property Administrator – Residential to support the Property Manager and Leasing & Resident Experience Manager. The role covers administrative, financial, and compliance duties to run a premier rental community on-site in Yorkville.

Responsibilities include managing lease files, rent processes, budget support, and ensuring RTA compliance while collaborating with the team to deliver outstanding resident experiences.

Qualifications

• Post-secondary education required.
• College Diploma in Business Administration, Property Management, or related field preferred.
• 2–5 years of property management or administrative support experience.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication with a customer‑focused mindset.
• Proficiency in Microsoft Office Suite; Yardi experience is an asset.
• Working knowledge of the Residential Tenancies Act and tenancy agreements.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Maintain resident records, lease files, and documentation.
• Prepare rent increases, N-forms, lease agreements, and renewals.
• Manage office filing systems and building supplies.
• Serve as primary contact for residents and address inquiries.
• Support residents from move‑in to move‑out with Leasing and Resident Experience teams.
• Handle accounts receivable/payable, rent collection, and invoice processing.
• Oversee rent roll accuracy, issue reminders, and prepare monthly financial reports.
• Ensure invoices are coded and matched to contracts and assist budget/reporting.
• Ensure compliance with the Residential Tenancies Act and Ontario regulations.
• Prepare hearing materials and gather documentation as needed.
• Provide updates to the Property Manager on resident issues and operations.
• Contribute to special projects and initiatives as needed.

Skills

Organizational skills

Communication skills

Customer service mindset

Education

College Diploma in Business Administration or related field

Post-secondary education

Tools

Microsoft Office Suite

Yardi (asset)

Job description

Position Summary

The Property Administrator – Residential plays a vital role in delivering exceptional property administration and resident experiences. As Property Administrator, you'll support the Property Manager / Leasing & Resident Experience Manager by managing essential administrative, financial, and compliance functions that keep our community running smoothly. This position will champion the JLL Culture of Communication, Collaboration and Trust while performing the following duties.

Property Administration & Resident Experience

• Support daily operations by maintaining accurate resident records, lease files, and documentation.
• Prepare correspondence including rent increases, N-forms, lease agreements, and renewals.
• Manage office filing systems and building supplies.
• Act as the primary point of contact for residents, addressing inquiries professionally, resolve issues efficiently, and escalating complex matters when needed.
• Support residents throughout their journey—from move-in to move-out—while collaborating with our Leasing and Resident Experience team to foster a thriving community.

Financial Administration

• Manage accounts receivable and accounts payable functions including rent collection, payment tracking, and invoice processing.
• Oversee rent roll accuracy, issue reminders, prepare monthly financial reports, and process purchase orders.
• Ensure invoices are properly coded and matched to contracts, while supporting the Property Manager with budget preparation and financial reporting.

Compliance & Regulatory Support

• Ensure compliance with the Residential Tenancies Act (RTA) and other Ontario regulations by preparing and issuing required notices (N1, N4, N5, etc.).
• Maintain lease agreement compliance, process chargebacks, and support legal proceedings by preparing hearing materials and gathering documentation as needed.

Team Collaboration

• Provide regular updates to the Property Manager on resident issues, financials, and operational matters while maintaining clear communication with residents, contractors, and stakeholders.
• Contribute to special projects and initiatives as needed.

Requirements

• Post‑secondary education required.
• College Diploma in Business Administration, Property Management, or related field preferred.
• 2-5 years of experience in property management or administrative support, preferably in residential property operations or resident management; interest in a Real Estate career path.
• Strong organizational skills with excellent attention to detail and ability to manage multiple priorities.
• Outstanding written and verbal communication skills with a customer‑focused mindset and aptitude for servicing residents with the ability to see both the customer's perspective and the impact on the organization.
• Proficiency in Microsoft Office Suite and property management software (Yardi experience is an asset).
• Working knowledge of the Residential Tenancies Act and tenancy agreements.
• Strong problem‑solving abilities and professional approach to resident concerns.
• Ability to work independently and collaboratively as part of a team.

Schedule

Monday to Friday, 8:30am-5:00pm | In-office 5 days per week

Location

Premier luxury rental property in Yorkville

On-site -Toronto, ON

Employment Type

Contract position with opportunity for extension

Opening Type

Replacement

Estimated Compensation

65,000.00 - 72,000.00 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

About Our Canadian Business

Our Canadian business is one of our fastest growing markets - we have grown by 1,000% since 2012, from both employee and revenue perspectives. With 10 corporate offices across the country and a diverse workforce exceeding 1,700 employees, we manage over 90 million square feet of space for our clients. In Canada, we are committed to staying ahead of the rapid changes to our industry driven by continued advances in technology and data, by new work and lifestyles, and by some sustained global macro trends. Beyond is our strategic vision to equip and position our business for continued long-term profitable growth over the next decade, enhancing our leading position, providing best-in-class services to our clients, and creating inspiring and rewarding career paths for our people.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Equal Opportunity Statement

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.