On-Site Leasing & Tenant Experience Specialist

Royal York Property Management, inc.; Cambridge; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

Royal York Property Management is seeking an On-Site Leasing Administrator in Cambridge, Ontario, to support leasing, occupancy, and tenant retention at a designated residential property.

The role combines leasing, tenant relations, and on-site administration, with responsibilities including conducting property tours, assisting with applications, coordinating renewals, and maintaining accurate records to sustain high occupancy.

Qualifications

• Two to three years of relevant experience in residential leasing, property management, multifamily housing, tenant services, hospitality, customer service, or sales.
• Previous experience with lease renewals, tenant retention, or customer retention is a strong asset.
• Experience with Rent Manager, Entrata, Buildium, AppFolio, MRI, or comparable platforms is also relevant.
• Strong leasing, sales, and customer service skills.
• Confidence conducting property tours, responding to objections, and closing qualified prospects.
• Ability to build professional relationships with prospective and existing tenants.
• Flexible availability, including evenings and weekends when required by leasing activity.

Responsibilities

• Respond promptly and professionally to rental inquiries.
• Schedule and conduct tours of available units, amenities, and common areas.
• Maintain current knowledge of available units, floor plans, rental rates, property features, and amenities.
• Understand prospective tenants’ needs and recommend suitable available units.
• Follow up consistently with prospects following tours and throughout the leasing process.
• Address questions, concerns, and objections that may prevent qualified prospects from moving forward.
• Confidently guide qualified prospects toward the next stage of the leasing process.
• Assist applicants with rental applications, supporting documentation, and leasing requirements.
• Coordinate with internal teams involved in applicant screening, approvals, and lease preparation.
• Maintain accurate records of inquiries, tours, applications, follow-ups, and leasing activity.
• Support rental advertising and ensure that information about available units remains accurate and current.
• Gather prospect feedback and identify factors affecting leasing performance.
• Build professional relationships with existing tenants and maintain regular communication.
• Proactively contact tenants approaching the end of their lease term.
• Manage renewal outreach and follow-up to help secure lease renewals.
• Identify tenants who may be considering moving and understand the reasons behind their decision.
• Address renewal objections and clearly communicate the benefits of remaining at the property.
• Coordinate with property management, maintenance, customer care, and other internal teams when tenant concerns may affect retention.
• Follow up with tenants after concerns have been addressed.
• Maintain accurate records of renewal conversations, upcoming lease expirations, and retention activity.
• Monitor renewal outcomes and identify tenants who may require additional attention.
• Gather tenant feedback and identify recurring concerns that could contribute to turnover.
• Support initiatives intended to improve tenant satisfaction, renewal rates, and overall occupancy.

Skills

Leasing

Sales

Customer Service

CRM Systems

Tools

Rent Manager

Entrata

Buildium

AppFolio

MRI

Job description

Royal York Property Management is seeking an On-Site Leasing Administrator in Cambridge, Ontario, to support leasing, occupancy, and tenant retention at a designated residential property.

The role combines leasing, tenant relations, and on-site administration, with responsibilities including conducting property tours, assisting with applications, coordinating renewals, and maintaining accurate records to sustain high occupancy.