Resident Experience Lead | Luxury Property Concierge

Collage; Burlington; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Accommodation during recruitment

Job summary

Craft Property Group Inc. is seeking a Resident Experience Coordinator to deliver an exceptional resident experience at one of our residential communities in Hamilton, Ontario.

This hands-on, service‑focused role builds relationships and solves problems, serving as a key contact for residents alongside leasing, maintenance and property management teams. You will monitor maintenance requests, coordinate with site teams, oversee turnover readiness, and help communicate with residents through

Qualifications

• 3+ years of experience in residential property management and luxury hospitality.
• Experience working in a condominium environment is considered an asset.
• Proficiency in Microsoft 365, including Outlook, Word and Excel.
• Experience with Yardi or Yuhu and knowledge of Ontario’s Residential Tenancies Act are considered assets.

Responsibilities

• Deliver exceptional, personalized service and build positive relationships with residents.
• Serve as a primary point of contact for resident inquiries, concerns and service requests, ensuring timely resolution and follow‑through.
• Partner with the leasing team to ensure a seamless resident experience throughout leasing, move‑ins, renewals and move‑outs.
• Monitor maintenance requests, coordinate with site teams and ensure outstanding issues are addressed promptly.
• Oversee unit turnover readiness, inspections and property presentation to ensure company standards are consistently met.
• Proactively identify service gaps, property deficiencies and opportunities to improve the resident experience.
• Coordinate resident communications, newsletters, notices and community engagement events.
• Support leasing administration, resident records, rent collection, arrears follow‑up and required documentation.
• Collaborate with leasing, maintenance, property management and external vendors to ensure commitments are fulfilled and resident expectations are met.
• Prepare and serve resident notices, ensuring accuracy, timely delivery, and compliance with the Residential Tenancies Act (RTA).

Tools

Microsoft 365

Outlook

Word

Excel

Yardi

Yuhu

Job description

Craft Property Group Inc. is seeking a Resident Experience Coordinator to deliver an exceptional resident experience at one of our residential communities in Hamilton, Ontario.

This hands-on, service‑focused role builds relationships and solves problems, serving as a key contact for residents alongside leasing, maintenance and property management teams. You will monitor maintenance requests, coordinate with site teams, oversee turnover readiness, and help communicate with residents through