Resident Experience & Community Engagement Lead

Greystar; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Paid time off

RRSP with company match

Job summary

Greystar in Toronto is seeking a Resident Experience Coordinator to deliver exceptional customer service to prospective and current tenants and to support property staff with daily operations. You will contribute to a welcoming, well‑managed community by understanding the property and its functions.

You will coordinate resident activities, publish a community newsletter, handle issues, assist with maintenance requests, and help prepare incident reports and safety checks to maintain a high

Qualifications

• Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.
• Demonstrated proficiency in word processing, spreadsheet, property management (Yardi or OneSite), and database management programs in order to complete required reports.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
• High School diploma, GED or an employment history that demonstrates a customer service background sufficient to resolve customer complaints and issues and complete documents and reports.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
• Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals maintains the contract on any such rental, and collects applicable fees.
• Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
• Prepares weekly maintenance report to verify resident requests are being completed.
• Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Skills

Reading & writing

Customer service

Data presentation

Numerical skills

Education

High School diploma

Tools

Yardi

OneSite

Job description

Greystar in Toronto is seeking a Resident Experience Coordinator to deliver exceptional customer service to prospective and current tenants and to support property staff with daily operations. You will contribute to a welcoming, well‑managed community by understanding the property and its functions.

You will coordinate resident activities, publish a community newsletter, handle issues, assist with maintenance requests, and help prepare incident reports and safety checks to maintain a high