Resident Experience Coordinator

Collage; Burlington; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Accommodation during recruitment

Job summary

Craft Property Group Inc. is seeking a Resident Experience Coordinator to deliver an exceptional resident experience at one of our residential communities in Hamilton, Ontario.

This hands-on, service‑focused role builds relationships and solves problems, serving as a key contact for residents alongside leasing, maintenance and property management teams. You will monitor maintenance requests, coordinate with site teams, oversee turnover readiness, and help communicate with residents through

Qualifications

• 3+ years of experience in residential property management and luxury hospitality.
• Experience working in a condominium environment is considered an asset.
• Proficiency in Microsoft 365, including Outlook, Word and Excel.
• Experience with Yardi or Yuhu and knowledge of Ontario’s Residential Tenancies Act are considered assets.

Responsibilities

• Deliver exceptional, personalized service and build positive relationships with residents.
• Serve as a primary point of contact for resident inquiries, concerns and service requests, ensuring timely resolution and follow‑through.
• Partner with the leasing team to ensure a seamless resident experience throughout leasing, move‑ins, renewals and move‑outs.
• Monitor maintenance requests, coordinate with site teams and ensure outstanding issues are addressed promptly.
• Oversee unit turnover readiness, inspections and property presentation to ensure company standards are consistently met.
• Proactively identify service gaps, property deficiencies and opportunities to improve the resident experience.
• Coordinate resident communications, newsletters, notices and community engagement events.
• Support leasing administration, resident records, rent collection, arrears follow‑up and required documentation.
• Collaborate with leasing, maintenance, property management and external vendors to ensure commitments are fulfilled and resident expectations are met.
• Prepare and serve resident notices, ensuring accuracy, timely delivery, and compliance with the Residential Tenancies Act (RTA).

Tools

Microsoft 365

Outlook

Word

Excel

Yardi

Yuhu

Job description

Property Management Full Time Burlington $50 - $55 CAD per year

Craft Property Group is hiring a Resident Experience Coordinator to deliver an exceptional resident experience at one of our residential communities in Hamilton, Ontario.

This is a hands‑on, service-focused role for someone who enjoys building relationships, solving problems and taking ownership. You'll be a key point of contact for residents, working closely with our leasing, maintenance and property management teams to ensure resident needs are met, concerns are resolved and our community consistently delivers a high standard of service.

What You’ll Do

• Deliver exceptional, personalized service and build positive relationships with residents.
• Serve as a primary point of contact for resident inquiries, concerns and service requests, ensuring timely resolution and follow‑through.
• Partner with the leasing team to ensure a seamless resident experience throughout leasing, move‑ins, renewals and move‑outs.
• Monitor maintenance requests, coordinate with site teams and ensure outstanding issues are addressed promptly.
• Oversee unit turnover readiness, inspections and property presentation to ensure company standards are consistently met.
• Proactively identify service gaps, property deficiencies and opportunities to improve the resident experience.
• Coordinate resident communications, newsletters, notices and community engagement events.
• Support leasing administration, resident records, rent collection, arrears follow‑up and required documentation.
• Collaborate with leasing, maintenance, property management and external vendors to ensure commitments are fulfilled and resident expectations are met.
• Prepare and serve resident notices, ensuring accuracy, timely delivery, and compliance with the Residential Tenancies Act (RTA).

What You Bring

• 3+ years of experience in residential property management and luxury hospitality. Experience working in a condominium environment is considered an asset.
• A genuine passion for delivering exceptional customer service and building strong relationships.
• Experience managing resident or customer concerns, navigating difficult conversations and finding practical solutions.
• Strong organizational skills with the ability to manage high‑volume, time‑sensitive requests and competing priorities.
• Excellent communication skills, professionalism and attention to detail.
• Strong initiative, accountability and follow‑through.
• Ability to collaborate effectively across teams and ensure outstanding matters are resolved.
• Proficiency in Microsoft 365, including Outlook, Word and Excel.
• Experience with Yardi or Yuhu and knowledge of Ontario’s Residential Tenancies Act are considered assets.
• Working knowledge of the Residential Tenancies Act (RTA), including requirements for preparing and serving resident notices.

What Will Make You Successful

• You take ownership and accountability, ensuring concerns are followed through to resolution rather than simply passed along.
• You're passionate about delivering exceptional service and creating a welcoming, positive experience for residents.
• You're proactive, anticipate needs and identify opportunities for improvement before issues escalated.
• You're organized, detail-oriented and able to manage competing priorities in a fast‑paced environment.
• You communicate confidently, navigate challenging conversations professionally and build strong relationships.
• You work collaboratively with leasing, maintenance and property management teams to ensure commitments are fulfilled and service standards are consistently met.

Craft Property Group Inc. is a residential property management company with a growing portfolio of communities across Southern Ontario. We are committed to creating well‑maintained, welcoming communities and delivering an exceptional experience for our residents.

Expected Salary: $50,000–$55,000 per year. The final salary will be determined based on the successful candidate's experience and qualifications.

This posting represents an active vacancy. Craft Property Group Inc. is an equal opportunity employer. Accommodation is available throughout the recruitment process upon request. We may use AI tools to support certain aspects of our recruitment process.