Resident Experience Concierge & Front Desk Lead

Hazelview Properties Services Inc.; Toronto; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Paid time off

Job summary

Hazelview Properties Services Inc. seeks a Resident Services Coordinator to own the building’s front desk and concierge, delivering an exceptional resident experience from move-in to move-out while coordinating leasing tasks.

This is an on-site Toronto role requiring strong organizational and communication skills, experience with Yardi and resident apps (RISE), and the ability to handle inquiries, lease paperwork, and amenity bookings.

Qualifications

• Minimum 2 years in tenant relations, residential property management, or a customer-facing service role.
• Knowledge of Ontario's Residential Tenancies Act, particularly leasing, renewals, and notices.
• Experience with Yardi or similar property management software; familiarity with tenant apps (RISE or similar) is an asset.
• Exceptional interpersonal and communication skills; comfortable with difficult conversations.

Responsibilities

• Staff the front desk during all scheduled concierge shifts; primary service touchpoint for residents.
• Greet and assist residents, guests, contractors, and visitors professionally.
• Manage package receipt, logging, notification, and pickup per building procedures.
• Handle visitor access control: verify credentials, issue passes, maintain logs.
• Respond to general resident inquiries via desk, phone, and RISE app; triage requests.
• Maintain front desk and lobby in clean, organized condition; coordinate with Facilities Manager for after-hours handoff.
• Log all front desk activity and incidents in Yardi; follow up as needed.
• Coordinate vendor access for in-suite maintenance; leverage Station House app for operations.

Skills

Tenant relations

Front desk

Yardi

Bilingual

Tools

Yardi

RISE app

Job description

Hazelview Properties Services Inc. seeks a Resident Services Coordinator to own the building’s front desk and concierge, delivering an exceptional resident experience from move-in to move-out while coordinating leasing tasks.

This is an on-site Toronto role requiring strong organizational and communication skills, experience with Yardi and resident apps (RISE), and the ability to handle inquiries, lease paperwork, and amenity bookings.