Resident Manager

Mainstreet-Equity-Corp; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

50% Rent Discount

Company Paid Dental, Health, Vision

Group Benefits- AD&D, Short- & Long-Te

Opportunity for Advancement

Job summary

Mainstreet Equity Corporation in Calgary is seeking Live-In Resident Managers to oversee daily operations and administration at assigned locations, ensuring smooth rental processes and resident satisfaction.

You will handle business development with tenants, coordinate property maintenance, manage leases, and supervise staff, with a focus on timely issue resolution and quality service.

Qualifications

• Experience in property management/sales/hospitality management.
• Prior residential property management experience will be an asset.
• Should have knowledge of Microsoft Office Suite and Outlook.

Responsibilities

• Generates new business, set up appointments and conduct unit showings with prospective tenants.
• Negotiate or approve rental or lease of various properties in a portfolio on behalf of the company and ensure that terms of lease agreement are met.
• Answer current and/or prospective tenant inquiries.
• Ensure that residents’ issues and service requests are addressed within 24 hours.
• Meet and interact with tenants in a friendly and professional manner.
• Coordinate with regional manager and maintenance staff to implement effective capital improvement plans.
• Co-ordinate and monitor progress of repairs, maintenance and renovations carried out on buildings.
• Manage tenant maintenance requests including proper follow up to ensure satisfaction and timely completion.
• Ensure upkeep and regular maintenance of firefighting and security equipment and systems.
• Inspection of buildings and vacant suites to report on any deficiencies and maintenance requests.
• Manage and schedule staff required for area maintenance, cleaning, garbage removal, landscaping etc.
• Ensure snow and ice removal, salting of entrances, walkways, rooftop accesses etc.
• Schedule all cleaning and repair of turnover suites.
• Ensure handling and disposal of garbage and recycling bins.
• Ensure general maintenance of underground garage and parking levels, service rooms, foyers, patios and rooftops.
• Ensure watering of gardens and lawns.
• Ensure vacuuming, sweeping and mopping of carpeted or tiled common areas.
• Ensure general maintenance of common areas (lobbies, elevators, hallways, stairwells, windows etc.) and amenity areas (laundry rooms, recreation rooms etc).
• Ensure dusting and cleaning of garbage chutes, garbage rooms, walls floors and recycling rooms.

Skills

Property management

Outlook

Microsoft Office

Tools

Yardi

Job description

Salary & Bonuses:

Monthly Base Salary + Collection Bonus + Leasing Bonus

Other Benefits & Allowances:

• 50% Rent Discount
• Company Paid Dental, Health, Vision and wellness benefits (including family)
• Group Benefits- AD&D, Short- & Long-Term Disabilities, Life insurance (including family)
• Opportunity for Advancement

The Company

Mainstreet Equity Corporation is a distinguished real estate company that is publicly traded on Toronto Stock Exchange (TSX). Its business focus is on acquisition & upgrading of residential properties and managing its own portfolio of over 19,000 residential apartments in four provinces across Canada.

Position Summary

We are hiring Live-In Resident Managers who will be responsible for the management of daily operations and administration of assigned location(s).

Business Development, Marketing & Customer Service:

• Generates new business, set up appointments and conduct unit showings with prospective tenants.
• Negotiate or approve rental or lease of various properties in a portfolio on behalf of the company and ensure that terms of lease agreement are met.
• Answer current and/or prospective tenant inquiries.
• Ensure that residents’ issues and service requests are addressed within 24 hours.
• Meet and interact with tenants in a friendly and professional manner.

Property Repair & Maintenance:

• Coordinate with regional manager and maintenance staff to implement effective capital improvement plans.
• Co-ordinate and monitor progress of repairs, maintenance and renovations carried out on buildings.
• Manage tenant maintenance requests including proper follow up to ensure satisfaction and timely completion.
• Ensure upkeep and regular maintenance of firefighting and security equipment and systems.
• Inspection of buildings and vacant suites to report on any deficiencies and maintenance requests.

Upkeep & Area Maintenance:

• Manage and schedule staff required for area maintenance, cleaning, garbage removal, landscaping etc.
• Ensure snow and ice removal, salting of entrances, walkways, rooftop accesses etc.
• Schedule all cleaning and repair of turnover suites.
• Ensure handling and disposal of garbage and recycling bins.
• Ensure general maintenance of underground garage and parking levels, service rooms, foyers, patios and rooftops.
• Ensure watering of gardens and lawns.
• Ensure vacuuming, sweeping and mopping of carpeted or tiled common areas.
• Ensure general maintenance of common areas (lobbies, elevators, hallways, stairwells, windows etc.) and amenity areas (laundry rooms, recreation rooms etc).
• Ensure dusting and cleaning of garbage chutes, garbage rooms, walls floors and recycling rooms.

Administrative Duties:

• Ensure timely collection and deposits of rental payments and administer damage deposits.
• Utilize Yardi system to record transactions and run various operational reports.
• Receive supplies and sending paperwork to the head office.
• Assist and support other Resident Managers as required.

Other Duties

• Attend training and meeting with head office work with utility companies, phone companies and contractors for entering the properties for their work.
• Supervise staff, service providers and contractors to oversee the quality of work performed.
• Perform other duties as assigned by the senior management.

Qualifications

• Experience in property management/sales/hospitality management
• Prior residential property management experience will be an asset
• Should have knowledge of Microsoft Office Suite and Outlook
• Must possess a valid driver's license and a reliable vehicle
• Must successfully complete a security clearance
• Flexibility to work 10 am to 7 pm, 5 days a week, may include weekends
• Must be available to work on the first and last day of every month