Resident Concierge & Guest Experience Lead

Sienna Living; Kingston; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Health & Dental benefits

SOAR program (Share Ownership)

Employee Share Purchase Plan

Continuous learning and growth

Job summary

Aspira Royale Place Retirement Living is hiring a Concierge to welcome residents, families and visitors with warmth and professionalism. You will tailor assistance to individual resident lifestyles and contribute to a caring daily environment within the retirement community.

Your role includes maintaining records, supporting administrative functions, and ensuring high-quality customer service while collaborating with the wider team to enhance residents’ daily living experiences.

Qualifications

• Legal eligibility to work in Canada or valid work permit.
• Willingness to pass Vulnerable Sector Check.
• Willingness to pass Criminal Records Check.
• Sienna Senior Living may use AI to screen applicants.

Responsibilities

• Greet residents and visitors, provide warm, professional assistance.
• Build rapport with residents and families to understand needs.
• Assist with daily administrative tasks and maintain accurate records.
• Handle cash-related documentation with attention to detail.
• Support managers with clerical tasks as needed.

Skills

Customer service

Problem solving

Communication

Attention to detail

Education

High school diploma

Tools

Excel

Word

PowerPoint

Job description

Aspira Royale Place Retirement Living is hiring a Concierge to welcome residents, families and visitors with warmth and professionalism. You will tailor assistance to individual resident lifestyles and contribute to a caring daily environment within the retirement community.

Your role includes maintaining records, supporting administrative functions, and ensuring high-quality customer service while collaborating with the wider team to enhance residents’ daily living experiences.