Reservations Manager - Lead Luxury Hotel Bookings & Team

Hotel X Toronto; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A luxury hotel in Toronto is seeking a Reservations Manager to oversee the daily operations of the Reservations Department. The role involves leading the reservations team, monitoring inventory, and ensuring efficient customer service. Candidates should have at least 2 years of supervisory experience in front desk or reservations, preferably in a luxury hotel. Strong communication and organizational skills are essential, along with proficiency in MS Office and hospitality software like Opera. Flexible availability for shifts is required.

Qualifications

• Minimum of 2 years front desk or reservations supervisory experience in a hotel or related industry.
• Experience within a luxury hotel environment is a plus.
• Flexible shift availability including evenings, weekends, and holidays.

Responsibilities

• Manage daily operations of the Reservations Department.
• Lead and support the Reservations team.
• Monitor inventory and troubleshoot reservation issues.
• Audit future reservations for accuracy.
• Liaise with Sales/Catering and Front Office teams.

Skills

Excellent oral/written communication

Interpersonal skills

Organizational skills

Problem-solving skills

Detail oriented

Computer literacy (MS Office)

Tools

Opera

Job description

A luxury hotel in Toronto is seeking a Reservations Manager to oversee the daily operations of the Reservations Department. The role involves leading the reservations team, monitoring inventory, and ensuring efficient customer service. Candidates should have at least 2 years of supervisory experience in front desk or reservations, preferably in a luxury hotel. Strong communication and organizational skills are essential, along with proficiency in MS Office and hospitality software like Opera. Flexible availability for shifts is required.