Hospitality Team Lead: Housekeeping Supervisor

Hilton; Toronto; On-site; CAD 64,000 - 67,000; Full time

Job summary

Hilton Toronto is seeking a Housekeeping Supervisor to lead daily housekeeping operations and drive exceptional guest experiences. This role oversees Room Attendants and Housepersons, ensures room readiness, coordinates schedules and supplies, and partners with Engineering for maintenance needs.

The ideal candidate has at least 1 year in a similar role, strong organizational and communication skills, attention to detail, and a customer-focused mindset to deliver memorable stays.

Qualifications

• At least 1 year of experience in a similar role.
• Strong organizational and communication skills.
• Keen attention to detail and ability to analyze information.
• Ability to develop relationship-building skills and collaborate with multiple departments.
• Demonstrated ability to deliver exceptional guest service.
• Proficient with computers and MS Office.

Responsibilities

• Supervise the housekeeping team: lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas.
• Oversee room readiness: assign, inspect, and verify room status, report discrepancies.
• Oversee operational logistics: monitor work schedules, payroll, stock room and cart inventory, and lost and found.
• Coordinate maintenance needs: partner with Engineering to address repair and maintenance issues.
• Delight our guests: address special guest needs in a timely, friendly, and professional manner.

Skills

Leadership

Organizational skills

Communication skills

Attention to detail

Relationship-building

Guest service

Tools

MS Office

Job description

Hilton Toronto is seeking a Housekeeping Supervisor to lead daily housekeeping operations and drive exceptional guest experiences. This role oversees Room Attendants and Housepersons, ensures room readiness, coordinates schedules and supplies, and partners with Engineering for maintenance needs.

The ideal candidate has at least 1 year in a similar role, strong organizational and communication skills, attention to detail, and a customer-focused mindset to deliver memorable stays.