Front Desk Manager – Guest Services & Operations

Sheraton Hotels & Resorts; Toronto; Vor Ort; CAD 73.000 - 94.000; Vollzeit

Zusammenfassung

Sheraton Centre Toronto Hotel is seeking a Front Office Manager to oversee front desk operations, Bell/Door staff, and switchboard, ensuring smooth check-in/check-out and optimal guest satisfaction. You will lead a team, collaborate with managers, and drive financial performance of the department.

Responsibilities include supervising day-to-day Front Office activities, maintaining service standards, training staff, and addressing guest feedback to continuously improve service quality across all

Qualifikationen

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Aufgaben

• Manages day-to-day Front Office operations and staff to meet guest service and financial objectives.
• Supervises Front Desk shifts and ensures adherence to policies, standards and procedures.
• Provides exceptional guest service and resolves guest issues to enhance satisfaction and loyalty.

Ausbildung

High school diploma

2-year degree in Hospitality/Business

Jobbeschreibung

Sheraton Centre Toronto Hotel is seeking a Front Office Manager to oversee front desk operations, Bell/Door staff, and switchboard, ensuring smooth check-in/check-out and optimal guest satisfaction. You will lead a team, collaborate with managers, and drive financial performance of the department.

Responsibilities include supervising day-to-day Front Office activities, maintaining service standards, training staff, and addressing guest feedback to continuously improve service quality across all