General Manager – Upscale Luxury Hotel, Downtown Toronto

RoomsRelay; Toronto; Presencial; CAD 150.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Parking discount

Meals discount

Room nights discount

Training platform access

Perks program access

Gym membership discount

Engagement events

Descripción de la vacante

RoomsRelay is seeking a General Manager for a newly established upscale lifestyle hotel in downtown Toronto. The role leads a high-performing executive team to deliver refined luxury, exceptional service, and strong guest satisfaction while driving revenue growth and owner relations.

The position requires 5–10 years in general management of luxury or full-service properties, a Bachelor's degree in a related field, and fluent English. Availability to work nights/weekends/holidays may be required.

Formación

• Bachelor's degree in Hotel Administration, Business Administration, or equivalent.
• 5-10 years of general management experience in luxury or full-service properties.
• Must speak fluent English; additional languages are highly desirable.
• Proven ability to lead, develop, and retain high-performing teams with strong employee engagement.
• Hands-on leadership style with experience managing lean teams and engaging with leadership and guests.

Responsabilidades

• Lead, direct, and manage all hotel operations, including budgeting, forecasting, strategic planning, service initiatives, and compliance.
• Oversee sales and marketing initiatives, lead the executive team, and respond to guest inquiries and concerns.
• Facilitate hotel-wide meetings and drive cross-department collaboration and participation.
• Ensure guest and team member satisfaction, monitor performance, and provide development and coaching.
• Recruit, interview, and train team members; oversee service quality and financial metrics.

Conocimientos

Fluent English

Team leadership

Commercial acumen

Budgeting

Educación

Bachelor's degree in Hotel Administration / Business Administration

Descripción del empleo

RoomsRelay is seeking a General Manager for a newly established upscale lifestyle hotel in downtown Toronto. The role leads a high-performing executive team to deliver refined luxury, exceptional service, and strong guest satisfaction while driving revenue growth and owner relations.

The position requires 5–10 years in general management of luxury or full-service properties, a Bachelor's degree in a related field, and fluent English. Availability to work nights/weekends/holidays may be required.