Room Division Lead - Guest Experience & Ops

Silver Hotel Group; Toronto; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Annual Scholarship Opportunities (for你

Annual Wellness Credits

Donation Matching Program

Volunteer Hour Rewards

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition

Hotel Stay Discounts

Job summary

Silver Hotel Group is seeking a Room Division Supervisor for its Toronto-area property. The role focuses on responding to guest reviews, turning interactions into unique guest experiences, and coaching the team to uphold brand standards.

Responsibilities include leading the Housekeeping team in the absence of the Executive Housekeeper, conducting daily inspections, coaching staff, and ensuring smooth operations across Rooms Division. Strong leadership and guest-centric mindset are essential.

Qualifications

• What we are looking for includes ability to handle high-pressure situations, strong judgment, and a commitment to guest satisfaction.
• Excellent leadership, interpersonal and communication skills are required.
• Previous hotel Front Desk and Housekeeping experience is preferred.

Responsibilities

• Lead the Housekeeping team in the absence of the Executive Housekeeper and ensure brand standards.
• Perform daily room inspections for cleanliness and maintenance needs.
• Conduct daily housekeeping briefings and communicate priorities and VIP arrivals.
• Provide coaching and on-the-job training to team members.
• Review and process timesheets accurately and promptly.
• Identify and report maintenance or condition issues to protect assets.
• Assist Front Office with coverage and guest support as needed.
• Act as Manager on Duty in the absence of a Department Head or General Manager.
• Coordinate VIPs, influencers, and special arrivals to exceed guest expectations.
• Maintain a polished lobby and public areas aligned with brand standards.
• Support lobby café operations and guest engagement initiatives.
• Oversee MarketPlace merchandising and presentation.
• Participate in department meetings and cross-functional activities.
• Communicate with Maintenance, Front Office, and F&B to ensure service delivery.
• Log guest requests and incidents per procedures.
• Monitor safety, cleanliness, and hygiene across areas of responsibility.
• Identify operational efficiencies and propose improvements.
• Other duties as assigned.

Skills

Decision making

Attention to detail

Confidentiality

Guest satisfaction

Computer literacy

Communication skills

Teamwork

Front Desk experience

Leadership

Organizational skills

Positive attitude

Flexibility

Tools

MS Office

Job description

Silver Hotel Group is seeking a Room Division Supervisor for its Toronto-area property. The role focuses on responding to guest reviews, turning interactions into unique guest experiences, and coaching the team to uphold brand standards.

Responsibilities include leading the Housekeeping team in the absence of the Executive Housekeeper, conducting daily inspections, coaching staff, and ensuring smooth operations across Rooms Division. Strong leadership and guest-centric mindset are essential.