Rental Coordinator

Cooper Equipment Rentals Limited; Airdrie; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefit package

Uniform, safety boots/shoes, safety g

RRSP Match

Safety-minded organization

Stable year-round employment

Training and development opportunities

Social responsibility

Job summary

Cooper Equipment Rentals Limited is seeking customer-focused individuals for our Airdrie branch. You will answer inquiries, process contracts, and coordinate deliveries with drivers while coordinating with the Service Department for maintenance and fleet availability.

Ideal candidates have 3+ years in construction or rental sectors, a high school diploma, strong communication, and MS Office proficiency. We offer a competitive salary, comprehensive benefits, and a supportive team.

Qualifications

• Minimum of 3 years of experience in construction, customer service, or related field.
• High school diploma or equivalent required; post-secondary education asset.
• Knowledge of construction equipment and rental fleet operations is an asset.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent communication with customers, drivers, service techs, and sales staff.
• Proficiency with Microsoft Office; PowerBI or reporting tools an asset.
• Comfortable with rental management systems and equipment availability.

Responsibilities

• Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
• Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
• Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
• Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
• Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges.
• Use Systematic Rental Management system accurately and effectively.
• Communicate and coordinate with teammates to ensure equipment is rental ready and available.
• Work with internal teams to address and resolve customer issues, maintaining high service levels.
• Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
• Contribute to a safe and positive work environment by following company safety policies.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Teamwork

MS Office

Education

High school diploma or equivalent

Post-secondary education in business/administration/logistics

Tools

Systematics rental management system

PowerBI

Job description

Build your Career at Cooper Equipment Rentals
We are looking for customer-oriented, motivated individuals to join our professional team.
Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility

What You’ll Be Doing

• Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
• Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
• Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
• Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
• Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively.
• Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.
• Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.
• Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
• Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.

Qualifications And Requirements

What You’ll Bring to the Team

• Minimum of 3 years of experience in the construction industry, customer service, or a related field is required. Experience in the equipment rental industry is a definite asset.
• High school diploma or equivalent is required; post-secondary education in business, administration, or logistics is an asset.
• Knowledge of construction equipment and rental fleet operations is an asset.
• Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.
• Customer-focused mindset with strong relationship-building skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook); PowerBI or other reporting tools are an asset.
• Comfortable learning and working with rental management systems (Systematics or similar software preferred).
• Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions.
• Ability to work independently as well as collaboratively in a team environment.
• Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.
• Commitment to workplace safety and adherence to all company safety standards.
• High level of accountability, professionalism, and pride in your work.

Pay Range

$55,000 - $60,000 annually

Address

148 East Lake Blvd NE Airdrie, AB T4A 2G2