Rental Coordinator

Cooper Equipment Rentals Limited; Ottawa; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

RRSP Match

Uniform, safety boots/shoes, safety‑a

Premium benefits package

Job summary

Cooper Equipment Rentals Limited is hiring for a customer-focused role in Ottawa. You will handle inquiries, process rental contracts, and coordinate equipment deliveries and pickups with precision and professionalism.

You will work with service and shop teams to ensure fleet availability, accurate inventory, and timely communications. A strong background in customer service and knowledge of rental operations will help you succeed in this position.

Qualifications

• Minimum 2-3 years in customer service, construction, or related field.
• Experience in equipment rental is an asset.
• High school diploma required; post-secondary education is an asset.
• Knowledge of construction equipment and rental fleet operations is an asset.

Responsibilities

• Answer inquiries from customers and sales team, providing rental solutions and processing contracts.
• Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
• Collaborate with Service Department on repairs, maintenance scheduling, and fleet availability.
• Maintain accurate inventory records and communicate updates daily for strong inventory control.
• Manage rental documentation including cycle billing, contract filing, and reports.
• Use Systematic Rental Management system accurately and effectively.
• Coordinate with shop and yard teams to ensure equipment is rental ready.
• Resolve customer issues with a high level of service and satisfaction.

Skills

Customer service

Communication

Office software

Microsoft Excel

PowerBI

Rental software

Education

High school diploma or equivalent

Post-secondary education in business/administration/logistics

Tools

Systematic Rental Management

Job description

Build your Career at Cooper Equipment Rentals We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us?

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility

What You’ll Be Doing

• Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
• Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
• Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
• Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
• Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges.
• Use Systematic Rental Management system accurately and effectively.
• Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.
• Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.
• Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
• Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.

What You’ll Bring to the Team

• Minimum of 2-3 years of experience in the construction industry, customer service, or a related field is required.
• Experience in the equipment rental industry is a definite asset.
• High school diploma or equivalent is required; post-secondary education in business, administration, or logistics is an asset.
• Knowledge of construction equipment and rental fleet operations is an asset.
• Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.
• Customer-focused mindset with strong relationship-building skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook); PowerBI or other reporting tools are an asset.
• Comfortable learning and working with rental management systems (Systematics or similar software preferred).
• Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions.
• Ability to work independently as well as collaboratively in a team environment.
• Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.
• Commitment to workplace safety and adherence to all company safety standards.
• High level of accountability, professionalism, and pride in your work.

At Cooper Equipment Rentals, we believe our people are our greatest strength.

We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed.

If you require an accommodation at any stage of the recruitment process, please let us know.

We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.

Pay Range: $55,000 - $60,000 annually Address: 927 Wellington Street West Ottawa, ON K1Y 2X5

At Cooper Equipment Rentals, it’s about more than equipment - it’s the people behind it. Proudly Canadian owned since 1972, we are one professional team driven by honesty, reliability, and fresh thinking.

We’re known for top-quality equipment, but what truly sets us apart is our expertise, customer service, and safety-first mindset.

Every role at Cooper plays a part in building and maintaining the communities we live and work in.

If you’re looking for a workplace where your contributions matter, your ideas are valued, and your career can grow with a company that’s going places — welcome to the Cooper Difference.