Rental Coordinator

Cooper Equipment Rentals Limited; Toronto; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefit package with company

RRSP match

Uniform, safety boots/shoes, safetyge

Stable, year-round employment

Continuous training and development

Safe, inclusive workplace

Job summary

Cooper Equipment Rentals Limited in Scarborough, ON is seeking customer-focused individuals to join our team. You will handle rental contracts, coordinate deliveries and pickups, and support the service department to keep equipment available.

The role emphasizes accurate documentation, strong communication, and teamwork in a safety-conscious environment with ongoing training and development. Applicants should be legally entitled to work in Canada and reside in the country.

Qualifications

• Minimum 3–5 years in construction, customer service, or related field.
• Experience in the equipment rental industry is a definite asset.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent verbal and written communication with customers, drivers, service staff and sales.
• Proficiency with Microsoft Office; reporting tools are an asset.
• Familiarity with rental management systems is preferred.

Responsibilities

• Answer customer and sales inquiries, provide rental solutions and process contracts.
• Coordinate equipment deliveries and pickups with dispatchers.
• Collaborate with Service Department on repairs and fleet availability.
• Maintain inventory records and communicate updates daily.
• Manage rental documentation including cycle billing and contract filing.
• Coordinate with shop and yard teams to ensure equipment is rental ready.
• Address customer issues and maintain high service levels.
• Follow SOPs to ensure consistency and efficiency in branch processes.

Skills

Customer service

Communication

Organizational skills

Teamwork

Problem-solving

Attention to detail

Multitasking

Microsoft Office

PowerBI

Rental management systems

Education

High school diploma or equivalent

Post-secondary education in business/administration/logistics

Tools

PowerBI

Systematics or similar rental management system

Job description

Build your Career at Cooper Equipment Rentals

We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility

What You’ll Be Doing

• Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
• Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
• Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
• Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
• Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively.
• Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.
• Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.
• Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
• Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.

Qualifications And Requirements

What You’ll Bring to the Team

• Minimum of 3-5 years of experience in the construction industry, customer service, or a related field is preferred. Experience in the equipment rental industry is a definite asset.
• High school diploma or equivalent is required; post-secondary education in business, administration, or logistics is an asset.
• Knowledge of construction equipment and rental fleet operations is an asset.
• Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.
• Customer-focused mindset with strong relationship-building skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook); PowerBI or other reporting tools are an asset.
• Comfortable learning and working with rental management systems (Systematics or similar software preferred).
• Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions.
• Ability to work independently as well as collaboratively in a team environment.
• Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.
• Commitment to workplace safety and adherence to all company safety standards.
• High level of accountability, professionalism, and pride in your work.

Want to learn more about career opportunities at Cooper Equipment Rentals? Visit our Careers page to view Day in the Life videoscooperequipment.ca/careers.

At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.

Pay Range

$55,000 - $60,000 annually

Address

1750 Brimley Road Scarborough, ON M1P 4X7