Remote Tech Support & Customer Care Pro (Night Shift)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for candidates to provide remote customer support with a flexible evening shift. The role involves resolving technical issues and ensuring exceptional customer experiences. Required qualifications include a high school diploma and at least one year of customer service experience. Ideal candidates will have strong problem-solving skills and the ability to work in a fast-paced environment. Comprehensive benefits, including medical and paid training, are offered in a supportive work culture.

Benefits

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Paid training and mentorship programs

Flexible night shift schedule

Qualifications

• Minimum 1 year of customer service experience.
• Proficiency in fast-paced multi-tasking and strong computer navigation skills.
• Ability to work an evening or overnight schedule.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products, such as smartphones and computers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Problem-solving skills

Computer navigation skills

Ability to multi-task

Education

High school diploma or GED

Job description

A leading customer service provider is looking for candidates to provide remote customer support with a flexible evening shift. The role involves resolving technical issues and ensuring exceptional customer experiences. Required qualifications include a high school diploma and at least one year of customer service experience. Ideal candidates will have strong problem-solving skills and the ability to work in a fast-paced environment. Comprehensive benefits, including medical and paid training, are offered in a supportive work culture.