(Remote) Support Analyst

Harris Computer; Guelph; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading utility software solutions provider is seeking a Customer Support Specialist to provide exceptional service to clients. This role involves resolving customer issues, managing support tickets, and collaborating with internal teams. The ideal candidate will have a degree in computer sciences or a related field, strong communication skills, and a passion for problem-solving. Enjoy competitive benefits, flexible remote work, and the opportunity to grow your expertise in a dynamic environment.

Benefits

3 weeks of vacation

Comprehensive Medical, Dental, and Vision benefits

Employee stock ownership

RRSP/401k matching programs

Qualifications

• University or technical college degree in relevant field.
• Experience in a Customer Support environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide timely resolution to customer issues.
• Monitor support call queue and manage tickets.
• Assist in problem-solving of data and architecture issues.

Skills

Client communication

Analytical problem-solving

Flexibility

Team player

Education

University degree in computer sciences

Technical college degree in software engineering

Tools

Java

SQL

PL/SQL

Node.js

Angular

JavaScript

Job description

Employer Industry: Utility Software Solutions

Why consider this job opportunity:
- Salary up to $75,000
- 3 weeks of vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Flexible remote work opportunity
- Chance to deepen your expertise in solutions used by CIS customers

What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues
- Monitor the support call queue and take ownership or reassign new tickets
- Interact with internal departments for issue escalation
- Assist in the problem-solving of data, architecture, and interface issues
- Develop a deep understanding of the functional and technical features of applications

What is Required (Qualifications):
- University degree or technical college degree in computer sciences, software engineering, software development, or related field
- Familiarity and experience in a Customer Support environment
- Excellent client communication skills with the ability to manage customer expectations
- Strong analytical problem-solving skills
- Ability to work independently, be flexible, and be a team player

How to Stand Out (Preferred Qualifications):
- Experience delivering solutions, services, and/or support to the utility industry
- Experience with Customer Information Systems
- Software experience in applications based in Java, SQL, PL/SQL, Uniface, or Web technologies (Node.js, Angular, JavaScript, JSP)
- Utility industry experience

#UtilitySoftware #CustomerSupport #RemoteWork #CareerOpportunity #CompetitiveBenefits

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