Remote Patient Access Navigator

Sentrex Health Solutions Inc.; Canada; Remote; CAD 56,000 - 80,000; Full time

Benefits offered by this job

Wellness Program

Paid Sick Days

Dental & Extended Health Benefits, AD&

LTD & Life Insurance

RRSP Matching Program

Employee & Family Assistance Program

Job summary

Sentrex Health Solutions is seeking a Patient Care Navigator to empower our Clinic Solutions programs. You will manage patient enrollments, reimbursement processes, and service coordination for patients enrolled with Sentrex, ensuring timely access to prescribed therapy through excellent customer service.

The ideal candidate will possess strong communication skills, meticulous attention to detail, and the ability to navigate private and public reimbursement systems.

Qualifications

• Excellent verbal and written communication skills in English.
• Bilingual in French and English is an asset.
• Experience in private and public reimbursement structure is required.
• Experience with a Patient Support Program, Infusion or Clinical networks is an asset.
• Knowledge of pharmaceutical distribution industry is required.
• Must be able to work from home with a private home office space.

Responsibilities

• Responsible for the timely enrollment of patients into the Patient Support Program.
• Responds to calls, emails and voicemails efficiently and friendly.
• Navigates the Canadian reimbursement landscape to secure coverage for various disease states, products, and testing.
• Develops relationships with patients, caregivers, and healthcare teams by building trust and assurance.
• Updates CRM and provides timely updates to patients and clinics.

Skills

Communication skills

Customer service

Problem solving

Organization

Tools

Microsoft Office

CRM systems

ERP systems

Phone systems

Job description

Sentrex Health Solutions is seeking a Patient Care Navigator to empower our Clinic Solutions programs. You will manage patient enrollments, reimbursement processes, and service coordination for patients enrolled with Sentrex, ensuring timely access to prescribed therapy through excellent customer service.

The ideal candidate will possess strong communication skills, meticulous attention to detail, and the ability to navigate private and public reimbursement systems.