Remote Fixed Term - 18 Months - Senior Patient Care Navigator- West Coast (Remote)

Sentrex; Port Coquitlam; Remote; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Wellness program

Paid sick days

Benefits package including dental & EH

RRSP matching

Employee & Family Assistance Program

Job summary

Sentrex Health Solutions is seeking a Senior Patient Care Navigator to drive reimbursement excellence across the organization. You will proactively solve problems and collaborate with PSPs and physicians to secure coverage and streamline patient access to therapies.

The role requires strong communication, meticulous attention to detail, and the ability to work remotely from home with a quiet workspace. You will coordinate with internal teams and maintain CRM records to support patient access

Qualifications

• Must have previous appeal writing experience.
• Experience within a specialty pharmacy is a strong asset.
• Prior experience in Gastroenterology and/or Dermatology is a strong asset.
• Experience working with Physicians and HCPs and understanding patient flow is required.
• Previous experience in Patient Support Programs is preferred.
• Proficiency with Microsoft Office suite, phone systems, and databases (ERP/CRM).
• Strong organizational skills with the ability to handle changing priorities independently.
• Self-directed individual capable of working with minimal supervision.
• Knowledge of private and public reimbursement structures and navigation processes is required.
• Ability to work from home in a quiet private space.
• Excellent verbal and written English communication.
• Strong analytical skills and interpretation of regulation/legislation.
• Knowledge of pharmaceutical distribution industry is required.
• Excellent interpersonal and customer service skills.

Responsibilities

• Navigate the Canadian reimbursement landscape to secure coverage for various treatments.
• Lead appeal writing in collaboration with PSP contacts.
• Develop and implement reimbursement updates, training, and best practices.
• Identify and promote innovative reimbursement strategies.
• Drive development and implementation of reimbursement training and products.
• Initiate cases with insurers and healthcare professionals to maximize reimbursement solutions.
• Respond to calls, emails, and voicemails promptly and courteously.
• Ensure timely enrollment of patients into the Patient Support Program.

Skills

Appeal writing

Specialty pharmacy

Gastroenterology

Dermatology

Physician collaboration

Patient Support Programs

Microsoft Office / CRM

Organizational skills

Attention to detail

Self-directed

Reimbursement knowledge

Remote work capability

English communication

Analytical skills

Pharmaceutical distribution knowledge

Interpersonal skills

Tools

Microsoft Office

CRM/ERP systems

Job description

Position Type: Full-time

Department: Patient Support Programs

Work Location: West Coast Canada

Work Hours: Monday – Friday, 11:00 AM-6:00 PM EST

Work Arrangement: Remote

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture –we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culturewhere your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity

We are currently looking for a Senior Patient Care Navigator to be the supportive force for reimbursement excellence at Sentrex. The ideal candidate will be a proactive problem solver with exceptional communication skills, and meticulous attention to detail. The Senior Patient Care Navigator will aid in the development, implementation, and support of the reimbursement process across Sentrex.

A Day in the Life (What you will do here)

• Navigate the Canadian reimbursement landscape with ease and confidence to secure coverage for various treatment areas with public and private payers.
• Leads appeal writing process in collaboration with designated PSP point of contact
• Develop, implement and/or assist with regular reimbursement updates, training, and best practice sharing.
• Identify and promote new innovative reimbursement strategies.
• Drive the development and implementation of reimbursement training and products
• Initiate cases with insurance companies and healthcare professionals to maximize reimbursement solutions
• Responds to calls, emails, and voicemails in a very efficient and friendly manner.
• Set and processes tasks on time, and as required, to ensure an optimal patient and Physician experience.
• Timely enrollment of the patients into the Patient Support Program.
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
• Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion.
• Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates.
• Successfully completes critical aspects of deliverables with a hands-on collaborative approach.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
• Requirement to maintain outlined service levels for various clients, projects and initiatives.
• Fosters and promotes a spirit of teamwork while working with various internal business units.
• Act a liaison and provide ongoing feedback to the Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
• Completes all relevant reports (billing, time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Participates in building relationships crucial to the success of the organization and manages a variety of special projects.
• Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
• Assist with other duties as assigned by the manager

What you need to ensure you are set up for success

• Must have previous appeal writing experience and proven track record of successful outcomes
• Previous experience working within a specialty pharmacy is considered a strong asset.
• Prior experience in Gastroenterology and or Dermatology is a strong asset
• Experience working directly with Physicians and HCPs with a comprehensive understanding of patient flow is required
• Previous experience working within a Patient Support Programs preferred.
• Proficiency in Microsoft Office suite, phone systems, and experience working with databases (i.e., ERP/CRM). Extensive computer and software skills.
• Strong organizational skills with the ability to handle changing priorities effortlessly and independently.
• Able to accurately input information into various paper and electronic forms, with attention to detail and accuracy being essential.
• Self-directed individual who can work independently with minimal supervision.
• Knowledge of private and public reimbursement structure, systems, and the process to navigate, is required.
• Must be able to work from home and have a quiet, private home office space.
• Excellent verbal and written communication skills in English.â¯
• Strong analytical skills including interpretation of regulation and legislation.
• Knowledge of the pharmaceutical distribution industry is required.
• Excellent interpersonal skills, customer service, problem-solving, and conflict resolution skills.

What makes you a great fit for this team

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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