Patient Care Navigator (Remote)

Sentrex Health Solutions Inc.; Canada; Remote; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Salary

Generous vacation entitlement

Wellness Program

Paid Sick Days

Benefits Package including Dental & EH

RRSP Matching Program

Employee Assistance Program

Job summary

Sentrex Health Solutions Inc. is seeking a Patient Care Navigator to empower our Clinic Solutions programs from a home office across Canada.

The role focuses on initiating patient enrollments, managing reimbursement processes, and coordinating services for patients enrolled in Sentrex programs. The ideal candidate offers proactive problem-solving, exceptional communication, and meticulous attention to detail.

Qualifications

• Excellent verbal and written communication skills in English.
• Strong analytical skills and attention to detail.
• Excellent organizational skills and ability to manage competing priorities.
• Self-directed, able to work independently with minimal supervision.
• Bilingual (French and English) is an asset; experience with Patient Support Programs is a plus.

Responsibilities

• Manage timely enrollment of patients into the Patient Support Program.
• Respond to calls, emails, and voicemails promptly and professionally.
• Navigate the Canadian reimbursement landscape to secure coverage for various disease states and products.
• Build strong relationships with patients, caregivers and healthcare teams to ensure timely access to therapy.
• Update CRM entries and generate timely updates for patients and clinics.
• Complete required reports (billing, timesheets, expenses, etc.) within deadlines.
• Collaborate with internal teams and stakeholders to support organizational initiatives.

Skills

Communication skills

Analytical skills

Organizational skills

Self-directed

Bilingual (French & English)

Tools

Microsoft Office

CRM

ERP

Databases

Job description

Work Hours: Flexibility to work within the operating hours of Monday - Friday, between 8:00am - 8:00pm (EST)

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities includeSpecialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

AtSentrex, we thrive when our people thrive. We are currently looking for a Patient Care Navigator to be the supportive force that empowers our Clinic Solutions programs. The ideal candidate will be a proactive problem solver with exceptional communication skills, anda meticulousattention to detail. The Patient Care Navigator willbe responsible formanaging initiation of patient enrollments, reimbursement process, and service coordination for patients who have been enrolled withSentrex. The Patient Care Navigator will provide continuous support for patients byutilizingtheir impeccable customer service skills and available resources to ensure patients have easy access to their prescribed therapyin a timely manner.

A Day in the Life (What you will do here):

• Responsible for thetimelyenrollment of the patients into the Patient Support Program.
• Responds to calls,emailsand voicemails in a very efficient and friendly manner.
• Navigates the Canadian reimbursement landscape with ease and confidence to secure coverage for various disease states, products, and testing.
• Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief.
• Sets and processes tasks on time, and as required, to ensurean optimalpatient and Physician experience.
• Ensures patient services are coordinated and tracked in a timelymannerresulting in quick and continued access to therapy.
• Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion.
• Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics withtimelyproactiveupdates.
• Successfully completes critical aspects of deliverables with a hands-on collaborative approach.
• ReportsAdverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
• Requirement tomaintainoutlined service levels for various clients,projectsand initiatives.
• Fosters and promotes a spirit of teamwork while working with various internal business units.
• Acts a liaison and provides ongoing feedback to the Managerbased-onobservations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
• Completes all relevant reports (billing, time sheets, expenses, mileage,validateCRM reports, etc.) as per specified timelines and as per required standards.
• Participates in building relationships crucial to the success of the organization, and manages a variety of special projects, some of which may haveorganizationalimpact.
• Alwaysmaintainsprofessionalism, andstrict confidentiality with all materials, and exercises discretion when interfacing with the business.
• Flexibility to work within the operating hours of Monday - Friday, between 8:00am - 8:00pm (EST)
• Additional duties as required and as determined by your Manager.

What you need to ensure you are set up for success:

• Previousexperience working within a specialty pharmacy considered a strong asset.
• Experienced inHepatology/Gastroenterology/Dermatology or Neurology.
• Experience working directly with Physicians, with a comprehensive understanding of patient flow.
• Proficiencyin Microsoft Office suite, phone systems, and experience working with databases (i.e., ERP/CRM). Extensive computer and software skills.
• Bilingual (French and English) is an asset
• Previousexperience working withina PatientSupport Programs, Infusion or Clinical networks is an asset.
• Strong organizational skills with the ability to handle changing priorities effortlessly and independently.
• Able to accurately input information into various paper and electronic forms, with attention to detail and accuracy being essential.
• Self-directedindividualwho can work independently with minimal supervision.
• Knowledge of private and public reimbursement structure, systems, and the processto navigate,isrequired.
• Mustbe able to work from home and have a quiet, private home office space.
• Excellent verbal and written communication skills in English.
• Strong analytical skills including interpretation of regulation and legislation.
• Knowledge of the pharmaceutical distribution industry isrequired.
• Excellent interpersonal skills, customer service, problem-solving, and conflict resolution skills.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.