Remote Bilingual Case Manager – Patient Access & Support

Sentrex Health Solutions Inc.; Canada; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Wellness program

Paid sick days

Benefits package including dental & EH

RRSP matching

Job summary

Sentrex Health Solutions Inc. is seeking a Bilingual Case Manager to coordinate enrollment, reimbursement, and patient support for prescribed therapies.

You will work remotely from home, collaborating with physicians, insurers, and patients to ensure timely access to treatment and robust program support. The role requires English and French bilingualism, healthcare experience, and strong communication; you will manage documentation, eligibility assessments, and reporting while meeting program

Qualifications

• Post secondary education with minimum of 2 years experience in health care.
• 1-2 years of experience in Patient Support Program is an asset
• Bilingual English and French is required
• Experience with reimbursement billing, private/public reimbursement structure, and appeals process is an asset
• Must be able to work from home with a quiet private home office space

Responsibilities

• Manage timely enrollment of patient into the Patient Support Program.
• Collaborate with patient, insurer, and physician for documentation for maximal reimbursement coverage.
• Review patient status and assist physician with coverage documentation.
• Provide program education and therapy guidelines to manage expectations.
• Track patient services and ensure timely access to therapy.
• Update CRM with patient/clinic information.
• Communicate with Program Manager on field observations and customer feedback.
• Identify obstacles to coverage and escalate to Program Manager.

Skills

Bilingual EN/FR

Healthcare experience

Excellent communication

Education

Post-secondary education

Tools

CRM software

Job description

Sentrex Health Solutions Inc. is seeking a Bilingual Case Manager to coordinate enrollment, reimbursement, and patient support for prescribed therapies.

You will work remotely from home, collaborating with physicians, insurers, and patients to ensure timely access to treatment and robust program support. The role requires English and French bilingualism, healthcare experience, and strong communication; you will manage documentation, eligibility assessments, and reporting while meeting program