Remote Onboarding Specialist — SaaS Payroll Solutions

ZayZoon; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading financial wellness company based in Canada seeks an Onboarding Specialist to guide new partners through implementation, ensuring technical setups are seamless. This remote role requires 3+ years of experience in onboarding or customer success, strong project management skills, and familiarity with technical integrations. Enjoy flexible time off, instant medical benefits, and a culture that supports growth and learning.

Benefits

Permanently Remote

Flexible Time Off

Instant Medical Benefits

Inclusive parental leave top-up

Qualifications

• 3+ years of experience in onboarding, client implementation, customer success, or a similar role within a SaaS or tech-enabled environment.
• Familiarity with technical setups, integrations, or configuring system connections.
• Strong project management and organizational skills with ability to manage multiple projects.

Responsibilities

• Own the end-to-end onboarding technical process for new partners and clients.
• Manage onboarding schedule, maintain clear timelines and communicate proactively.
• Facilitate live onboarding meetings and walk clients through the setup process.

Skills

Onboarding

Customer success

Project management

Technical setups

Communication

Problem solving

Attention to detail

Job description

A leading financial wellness company based in Canada seeks an Onboarding Specialist to guide new partners through implementation, ensuring technical setups are seamless. This remote role requires 3+ years of experience in onboarding or customer success, strong project management skills, and familiarity with technical integrations. Enjoy flexible time off, instant medical benefits, and a culture that supports growth and learning.