Hybrid Dental Office Support Specialist I

TP Canada; Toronto; Hybrid; CAD 42,000 - 44,000; Full time

Benefits offered by this job

Paid training

2 weeks vacation leave

Medical and Dental benefits

Employee Family Assistance Programs

Rewards & Recognition programs

Job summary

Teleperformance in Toronto is seeking a Customer Support Specialist I (advertised as Operations Customer Expert II) to deliver omnichannel support for a dental-office supplier. The role begins with 90 days on-site at 75 Eglinton Avenue, followed by a hybrid work arrangement.

Reports to a B2B Supervisor in a regular full-time capacity. The ideal candidate will handle orders, payments, and CRM documentation with a focus on accuracy and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• 1-2+ years in customer service or contact center.
• Strong verbal and written communication is essential.
• Ability to handle high-volume, repetitive tasks.

Responsibilities

• Build and maintain relationships with dental offices.
• Process orders and manage entry workflows.
• Provide omnichannel support via voice/chat/email.
• Maintain CRM documentation of interactions.
• Handle payments and billing inquiries.

Skills

Communication skills

Multitasking

Attention to detail

Education

High school diploma

Tools

CRM systems

Microsoft Office / Google Suite

Job description

Teleperformance in Toronto is seeking a Customer Support Specialist I (advertised as Operations Customer Expert II) to deliver omnichannel support for a dental-office supplier. The role begins with 90 days on-site at 75 Eglinton Avenue, followed by a hybrid work arrangement.

Reports to a B2B Supervisor in a regular full-time capacity. The ideal candidate will handle orders, payments, and CRM documentation with a focus on accuracy and customer satisfaction.