IT Technician

Collage; Richmond Hill; On-site; CAD 65,000 - 78,000; Full time

Benefits offered by this job

Health and wellness benefits

Opportunities to work with diverse IT

Job summary

Intrust Technology Solutions Corp. in the Greater Toronto Area is seeking a skilled IT Technician. The role involves remote and on-site support, diagnosing complex IT issues, and contributing to infrastructure projects.

You will work with Windows Server environments, virtualization, and cloud apps while delivering excellent client service. The ideal candidate has 4+ years of IT support experience, strong problem-solving skills, and the ability to travel to client sites throughout the GTA.

Qualifications

• University degree or college diploma in a related field.
• 4+ years of IT support or field service experience.
• Strong Windows server and desktop OS knowledge.
• Experience with virtualization, cloud apps, and networking.

Responsibilities

• Provide remote and on-site IT support to clients.
• Troubleshoot hardware, software, network, and server issues.
• Perform installations, upgrades, and migrations.
• Document incidents and resolutions in tickets.
• Coordinate with vendors for hardware/software issues.
• Prepare technical documentation and knowledge base articles.
• Participate in after-hours support as required.

Skills

4+ years IT support

Troubleshooting

Customer service

Strong communication

Independent work

Travel to client sites

Willingness to after-hours support

Education

University degree or technical college diploma

Tools

Windows Server 2016/2019/2022/2025

Hyper-V

VMware

Microsoft 365/Office 365

Azure

SQL Server management

VPNs and network security

Job description

Support Full Time Richmond Hill, ON $65,000 - $78,000 CAD per year

Job Type: Full-Time
Location: Greater Toronto Area (GTA), Ontario
Schedule: Monday to Friday, with Saturday rotation; approximately 40–44 hours per week
Salary: $65,000–$78,000 per year
Benefits: Vacation and health and wellness benefits
Expected Start Date: As soon as possible

About Intrust Technology Solutions Corp.

Intrust Technology Solutions Corp. (ITS) provides end-to-end managed IT solutions to dental and medical professionals throughout the Greater Toronto Area (GTA). We are seeking a friendly, technically skilled, and client-focused IT Technician to join our team.

In this role, you will provide remote and on-site technical support, troubleshoot complex IT issues, and assist with technology projects and infrastructure implementations. The ideal candidate is a strong problem-solver who takes initiative, communicates professionally, and is committed to delivering excellent client service.

Key Responsibilities

• Provide remote and on-site technical support and customer service to clients.
• Diagnose, troubleshoot, and resolve hardware, software, server, desktop, network, firewall, and infrastructure issues using established procedures.
• Perform on-site installations, hardware and system upgrades, network cabling, repairs, maintenance, and testing.
• Execute server and network infrastructure upgrades and migrations.
• Conduct on-site analysis and resolve complex desktop and end-user technical issues, recommending and implementing appropriate corrective solutions.
• Maintain accurate, timely, and detailed service tickets, including documenting incidents, problems, resolutions, and updates while on-site.
• Prioritize, schedule, resolve, and **escalate** service tickets as required.
• Coordinate with third-party vendors regarding hardware repairs, software issues, upgrades, and technical support.
• Ensure clients’ technical issues are resolved to their satisfaction.
• Develop and maintain technical documentation, instructional materials, and knowledge base articles.
• Take ownership of assigned projects, solutions, and responsibilities within broader business initiatives.
• Develop technical expertise and assist with training staff on new technologies.
• Follow internal IT policies, procedures, and service standards.
• Maintain high standards of accuracy, clarity, efficiency, and quality in all work.
• Build and maintain positive, professional relationships with existing and prospective clients.
• Perform other duties as assigned by the supervisor.

This position requires participation in a team-based, rotating after-hours support schedule to assist clients outside normal business hours, as needed.

Qualifications and Requirements

• 4+ years of relevant IT support or field service experience.
• A university degree, technical college diploma, or equivalent combination of education and experience is preferred.
• Demonstrated experience providing field service and technical support, including working with third-party hardware and software vendors.
• Strong working knowledge of Microsoft Windows operating systems, including Windows 10 and 11, and desktop applications.
• In-depth knowledge of Microsoft Server environments, including Windows Server 2016, 2019, 2022, and 2025.
• Experience with firewalls, routers, switches, internet connectivity, network security, antivirus solutions, VPNs, and backup systems.
• Strong understanding of LAN, WAN, DNS, DHCP, SQL, and Group Policy.
• Experience managing virtualization environments, including Hyper-V and VMware.
• Knowledge of Microsoft 365, Office 365, Azure, SQL Server management, and cloud-based applications.
• Ability to read, interpret, and follow technical manuals, procedural documentation, and original equipment manufacturer (OEM) guides.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to explain technical issues clearly and professionally.
• Ability to work independently, take initiative, manage competing priorities, and identify opportunities to improve customer support.
• Valid driver's license and access to a personal vehicle, with the ability to travel to client sites throughout the GTA.
• Willingness to work overtime and participate in scheduled after-hours support as business needs require.
• Ability to lift and transport moderately heavy equipment, including computers and peripherals.

Preferred Qualifications and Assets

• CompTIA A+, MCSE, or equivalent IT certifications.
• Knowledge of ITIL principles and service management practices.
• Experience with dental practice management software or other dental technology systems.
• Experience supporting IT environments in medical, dental, or other professional service settings.

What We Offer

• Competitive annual salary of $65,000–$78,000.
• Health and wellness benefits.
• Opportunities to work with a variety of IT systems, technologies, and client environments.
• The opportunity to contribute to technical projects and develop your expertise in managed IT services.