Enterprise IT Support Specialist - L1/L2, In-Office Vancouver

Stellar Recruitment Inc.; Vancouver; On-site; CAD 61,992 - 73,012; Full time

Job summary

A recruitment agency is seeking a Support Specialist in Vancouver to provide level 1 and level 2 IT support for over 1,000 employees. The ideal candidate will have experience in enterprise environments, strong problem-solving skills, and excellent customer service abilities. This is a 12-month contract position with pay ranging from CA$45.00/hr to CA$53.00/hr, requiring presence in the office five days a week.

Qualifications

• Previous experience providing support in an enterprise environment.
• Strong problem-solving and teamwork abilities.
• Availability for some shift work if applicable.

Responsibilities

• Support internal employees with technical issues related to Microsoft technologies.
• Troubleshoot and resolve IT-related issues efficiently.
• Document and track support requests accurately.

Skills

Problem-solving skills

Customer service skills

Strong communication skills

Education

IT certifications such as ITIL, MTA, or MCSA

Job description

A recruitment agency is seeking a Support Specialist in Vancouver to provide level 1 and level 2 IT support for over 1,000 employees. The ideal candidate will have experience in enterprise environments, strong problem-solving skills, and excellent customer service abilities. This is a 12-month contract position with pay ranging from CA$45.00/hr to CA$53.00/hr, requiring presence in the office five days a week.