Remote IT Support Specialist (Level 1)

Collage; Canada; Remote; CAD 40,000 - 50,000; Full time

Job summary

ProServeIT is seeking a Systems Administrator to provide remote Level 1 technical support to our customers across Canada. This full-time role requires strong communication, problem-solving, and basic networking knowledge to deliver a seamless remote support experience.

You will handle tickets from multiple channels, document outcomes, and liaise with senior staff as needed. The position offers growth opportunities and a supportive team culture.

Qualifications

• Superior communication and interpersonal skills.
• Proficient in verbal and written English.
• Experience in a customer service focused environment (call centre, sales, retail).
• Understanding of networking concepts, TCP/IP, routers, firewalls, switches.
• Ability to work after-hours and weekend shifts as needed.
• Microsoft certifications – MCTS/MCSE and/or Windows Server certifications are a plus.

Responsibilities

• Provide remote Level 1 technical support to customers via telephone, email, and IM.
• Document and track tickets; keep clients updated with progress.
• Escalate complex issues to senior resources as required.
• Maintain familiarity with company tools and client environments.

Skills

Verbal and written English

Customer service

Networking concepts

Active Directory

Server 2008+

SQL

Microsoft Exchange

Azure

AWS

Apple OSX

VMware

Hyper-V

Citrix XenApp/XenDesk

ConnectWise

Kaseya

Office 365

Education

Post-secondary IT program

Tools

ConnectWise

Kaseya

Azure

Office 365

VMware

Hyper-V

Citrix XenApp/XenDesk

Job description

ProServeIT is seeking a Systems Administrator to provide remote Level 1 technical support to our customers across Canada. This full-time role requires strong communication, problem-solving, and basic networking knowledge to deliver a seamless remote support experience.

You will handle tickets from multiple channels, document outcomes, and liaise with senior staff as needed. The position offers growth opportunities and a supportive team culture.