Senior IT Support Lead — Elevate Service Excellence

Smythe LLP; Vancouver; On-site; CAD 85,500 - 104,500; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Inclusive and collaborative work culture

Job summary

A leading professional services firm in Vancouver seeks a Team Lead for IT Support Services. This role involves leading and mentoring a small IT support team, overseeing daily operations, and ensuring high-quality service delivery. The ideal candidate will have over 6 years of IT support experience, including leadership roles, and strong technical skills in a Windows environment. The position offers a competitive salary and focuses on continuous improvement and professional development.

Qualifications

• 6+ years of experience in IT support or service desk environments.
• 2+ years in a senior, lead, or supervisory role.
• Ongoing professional development or certifications in ITIL or Microsoft are a plus.

Responsibilities

• Lead, mentor, and develop the IT support team.
• Oversee daily help desk activities ensuring timely resolution.
• Manage user accounts and access permissions across the firm.

Skills

Technical proficiency in Windows environment

Strong leadership skills

Excellent communication skills

Problem-solving skills

Experience with ticketing systems

Education

Diploma or degree in Information Technology

Tools

Microsoft 365

ServiceNow

Microsoft Intune

Job description

A leading professional services firm in Vancouver seeks a Team Lead for IT Support Services. This role involves leading and mentoring a small IT support team, overseeing daily operations, and ensuring high-quality service delivery. The ideal candidate will have over 6 years of IT support experience, including leadership roles, and strong technical skills in a Windows environment. The position offers a competitive salary and focuses on continuous improvement and professional development.