Remote Technical Specialist - Installation Support

Placements24; Kimberley; Hybrid; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible remote work schedule

Home office equipment allowance

Professional development and training

Job summary

Placements24 is seeking an experienced Remote Technical Specialist to provide expert support for installations and maintenance from a fully remote location. You will guide on-site teams and clients through complex procedures, troubleshoot remotely, and ensure successful deployments across multiple locations.

This role requires extensive experience in installation and maintenance, strong diagnostic skills, and excellent communication.

Qualifications

• Bachelor's degree in a relevant technical field or equivalent practical experience.
• Extensive experience in Technical Support or Field Service Engineering with a focus on Installation & Maintenance.
• Demonstrated expertise diagnosing and resolving complex technical problems remotely.
• Exceptional verbal and written communication skills for clear technical guidance.
• Ability to work independently, manage priorities, and maintain high productivity remotely.
• Proficiency with remote support software and diagnostic tools.

Responsibilities

• Provide advanced remote technical guidance and support for installation and configuration.
• Troubleshoot and resolve complex technical issues encountered during on-site service calls via remote access.
• Develop and maintain detailed technical documentation, guides, and best practice resources for remote users.
• Analyze performance data and customer feedback to identify trends and recommend system improvements.
• Collaborate with internal engineering and field teams to ensure efficient resolution of technical challenges.
• Stay updated on product advancements and new installation techniques to provide cutting‑edge remote support.

Skills

Remote troubleshooting

Technical communication

Self-motivation

Education

Bachelor's degree in a technical field

Tools

Remote support software

Diagnostic tools

Job description

About the Role

Our client is seeking an experienced Remote Technical Specialist to provide expert support for installations and maintenance activities, working entirely from a remote location. This role is critical for guiding on-site teams and clients through complex technical procedures, troubleshooting issues remotely, and ensuring successful deployments across various locations. You will be the go‑to expert for resolving challenging technical problems, utilizing advanced diagnostic tools and strong communication skills to achieve optimal results. This is an exceptional opportunity for a self‑driven professional who excels in a remote work environment and possesses deep expertise in Installation & Maintenance , contributing to client success without geographical constraints.

Key Responsibilities

• Provide advanced remote technical guidance and support for equipment installation and configuration.
• Troubleshoot and resolve complex technical issues encountered during on-site service calls via remote access and communication channels.
• Develop and maintain detailed technical documentation, guides, and best practice resources for remote users.
• Analyze performance data and customer feedback to identify trends and recommend system improvements.
• Collaborate with internal engineering and field teams to ensure efficient resolution of technical challenges.
• Stay updated on product advancements and new installation techniques to provide cutting‑edge remote support.

Requirements

• Bachelor's degree in a relevant technical field or equivalent practical experience.
• Extensive experience in a Technical Support or Field Service Engineering role, with a focus on Installation & Maintenance .
• Demonstrated expertise in diagnosing and resolving complex technical problems remotely.
• Exceptional verbal and written communication skills, with the ability to convey technical information clearly.
• Proven ability to work independently, manage priorities, and maintain high productivity in a remote setting.
• Proficiency with remote support software and diagnostic tools.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible remote work schedule.
• Comprehensive health, dental, and vision insurance coverage.
• Annual allowance for home office equipment and internet services.
• Continuous learning opportunities and access to advanced technical training.