Remote Head of Customer Success — Growth & Retention

Agilus Consulting Group; Laval; Teletrabalho; CAD 150 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based bonus

Comprehensive health, dental, and life

Group RRSP program

Three weeks vacation

Travel opportunities

Resumo da oferta

Agilus by Synergie in Canada is seeking a Head of Customer Success to lead a high-performing post-sales team. This remote role focuses on strategy, customer retention, and growth for a health technology platform.

You will oversee onboarding, adoption, and renewals, while partnering with enterprise clients and cross-functional teams to drive scalable success initiatives. The position offers travel opportunities and a competitive benefits package.

Qualificações

• 7+ years of leadership experience within Customer Success, Account Management, or a related post-sales function, ideally in B2B SaaS.
• Proven success building or transforming customer-facing teams, processes, and operating models.
• Strong commercial acumen with experience driving renewals, retention, revenue growth, and customer expansion.
• Skilled at using customer data, adoption metrics, and health indicators to inform strategy and decision-making.
• Hands-on leadership style with the ability to influence executives, support enterprise clients, and thrive in a fast-paced environment.

Responsabilidades

• Lead the end-to-end customer lifecycle, including onboarding, adoption, retention, renewals, and account growth.
• Build and optimize scalable customer success programs, processes, and playbooks to support long-term growth.
• Develop a customer success model that balances strategic account management with efficient digital and self-service engagement.
• Partner with key customers to strengthen relationships, increase product adoption, and support renewal and expansion opportunities.
• Hire, coach, and mentor a growing team while collaborating cross-functionally with Sales, Product, Marketing, and Operations.

Conhecimentos

Leadership

Customer Success

B2B SaaS

Descrição da oferta de emprego

Agilus by Synergie in Canada is seeking a Head of Customer Success to lead a high-performing post-sales team. This remote role focuses on strategy, customer retention, and growth for a health technology platform.

You will oversee onboarding, adoption, and renewals, while partnering with enterprise clients and cross-functional teams to drive scalable success initiatives. The position offers travel opportunities and a competitive benefits package.