Head of Customer Success

Agilus Consulting Group; Laval; Remote; CAD 150,000 - 160,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive health, dental, and life

Group RRSP program

Three weeks vacation

Travel opportunities

Job summary

Agilus by Synergie in Canada is seeking a Head of Customer Success to lead a high-performing post-sales team. This remote role focuses on strategy, customer retention, and growth for a health technology platform.

You will oversee onboarding, adoption, and renewals, while partnering with enterprise clients and cross-functional teams to drive scalable success initiatives. The position offers travel opportunities and a competitive benefits package.

Qualifications

• 7+ years of leadership experience within Customer Success, Account Management, or a related post-sales function, ideally in B2B SaaS.
• Proven success building or transforming customer-facing teams, processes, and operating models.
• Strong commercial acumen with experience driving renewals, retention, revenue growth, and customer expansion.
• Skilled at using customer data, adoption metrics, and health indicators to inform strategy and decision-making.
• Hands-on leadership style with the ability to influence executives, support enterprise clients, and thrive in a fast-paced environment.

Responsibilities

• Lead the end-to-end customer lifecycle, including onboarding, adoption, retention, renewals, and account growth.
• Build and optimize scalable customer success programs, processes, and playbooks to support long-term growth.
• Develop a customer success model that balances strategic account management with efficient digital and self-service engagement.
• Partner with key customers to strengthen relationships, increase product adoption, and support renewal and expansion opportunities.
• Hire, coach, and mentor a growing team while collaborating cross-functionally with Sales, Product, Marketing, and Operations.

Skills

Leadership

Customer Success

B2B SaaS

Job description

New Head of Customer Success role open now! Work remotely from Ontario or Quebec! Agilus by Synergie is recruiting for a Head of Customer Success in the health technology sector.

We're seeking an experienced customer success leader to build and scale a high-performing post-sales team. This is a hands-on leadership role for someone who enjoys developing strategy, leading teams, driving customer retention and growth, and partnering closely with key enterprise clients.

What's in it for you

• $150000.00 - $160000.00 annually
• Location: Remote, Canada (GTA or Quebec preferred)
• Performance-based bonus
• Comprehensive health, dental, and life insurance benefits
• Group RRSP program
• Three weeks vacation
• Opportunities for travel, industry events, and team collaboration

Responsibilities

• Lead the end-to-end customer lifecycle, including onboarding, adoption, retention, renewals, and account growth.
• Build and optimize scalable customer success programs, processes, and playbooks to support long-term growth.
• Develop a customer success model that balances strategic account management with efficient digital and self-service engagement.
• Partner with key customers to strengthen relationships, increase product adoption, and support renewal and expansion opportunities.
• Hire, coach, and mentor a growing team while collaborating cross-functionally with Sales, Product, Marketing, and Operations.

Requirements

• 7+ years of leadership experience within Customer Success, Account Management, or a related post-sales function, ideally in B2B SaaS.
• Proven success building or transforming customer-facing teams, processes, and operating models.
• Strong commercial acumen with experience driving renewals, retention, revenue growth, and customer expansion.
• Skilled at using customer data, adoption metrics, and health indicators to inform strategy and decision-making.
• Hands-on leadership style with the ability to influence executives, support enterprise clients, and thrive in a fast-paced environment.

This posting is for an active opening.