Remote Graduate Customer Success Manager — Open Source Impact

Canonical; Remote; CAD 80,000 - 100,000; Full time

Job summary

A pioneering tech firm is seeking a Customer Success Manager to enhance customer satisfaction through direct engagement and support. This remote role focuses on helping customers with onboarding and product adoption by providing tailored solutions. Candidates should possess customer-facing experience and a passion for technology, particularly Ubuntu. The company offers a supportive work environment with a range of benefits, including a personal development budget and annual compensation reviews. Join a forward-thinking team committed to excellence.

Benefits

Personal learning and development budget of USD 2,000

Annual compensation review

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to meet colleagues

Priority Pass for travel upgrades

Qualifications

• Empathetic individual with a natural drive to help others.
• Proficiency in multiple languages is appreciated.
• Ability to collaborate with other departments.

Responsibilities

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding.
• Drive campaigns targeting multiple customers.
• Onboard new customers and introduce them to products.

Skills

Customer-facing experience

Passion for technology

Excellent presentation skills

Strong organizational skills

Ability to structure documentation

Team player

Job description

A pioneering tech firm is seeking a Customer Success Manager to enhance customer satisfaction through direct engagement and support. This remote role focuses on helping customers with onboarding and product adoption by providing tailored solutions. Candidates should possess customer-facing experience and a passion for technology, particularly Ubuntu. The company offers a supportive work environment with a range of benefits, including a personal development budget and annual compensation reviews. Join a forward-thinking team committed to excellence.