Remote Global Director of ERP Delivery & Services

Lever, Inc.; Kitchener; Remote; CAD 249,000 - 306,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Home office stipend

Professional growth

Industry webinars

Job summary

Sparkrock is seeking a Senior Delivery Manager/Director of Professional Services to own P&L for a $3–5M portfolio and lead ERP/SaaS implementations for nonprofits, schools, and government clients. You will shape a delivery model around client needs and guide a diverse team of consultants and project managers.

Based in Canada and fully remote, you will partner with Sales, Engineering, Product, Customer Success and Support to align on priorities, manage budgets, forecast revenue, and mitigate

Qualifications

• 10–15 years in professional services or project management in tech industry.

Responsibilities

• Own P&L and book-of-business for a $3–5M portfolio.
• Oversee delivery quality across ERP/SaaS projects.
• Lead a diverse Professional Services team of consultants, business analysts, and project managers.
• Act as the senior escalation and relationship point for key customers.
• Balance team resources to optimize delivery capacity and margin.
• Identify delivery and financial risks early and implement mitigations.
• Partner with Sales on scoping, pricing, and positioning of new engagements.
• Drive process improvements across the delivery lifecycle.
• Support finalizing roadmaps and prioritizing tickets.
• Engage directly with customers to understand needs and ensure a positive experience.
• Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, and Support to align on priorities.

Skills

Leadership

P&L management

Budgeting

Revenue forecasting

Client relationships

Delivery management

Risk management

Cross-functional collaboration

Strategic thinking

Stakeholder management

Education

Bachelor's degree (Business/CS/IT)

Tools

ERP software

Dynamics 365

Job description

Sparkrock is seeking a Senior Delivery Manager/Director of Professional Services to own P&L for a $3–5M portfolio and lead ERP/SaaS implementations for nonprofits, schools, and government clients. You will shape a delivery model around client needs and guide a diverse team of consultants and project managers.

Based in Canada and fully remote, you will partner with Sales, Engineering, Product, Customer Success and Support to align on priorities, manage budgets, forecast revenue, and mitigate