Remote Enterprise Growth Account Manager

Gorgias; Toronto; Hybrid; CAD 182,000 - 202,000; Full time

Benefits offered by this job

5-week vacation

Paid sick leave

Full remote/year

Parental leave

Lunch stipend

Health insurance

Retirement pension

Workstation setup allowance

Learning budget

Company retreats

AI in recruiting

Job summary

Gorgias is hiring an Account Manager, Enterprise Expansions, to manage a portfolio of large, global accounts and drive growth with your Customer Success counterparts. You will maintain strong executive relationships and deliver tailored solutions across complex business environments.

You will collaborate with cross‑functional teams to optimize revenue, retention, and customer value while navigating a startup‑like culture that values adaptability and results.

Qualifications

• 3–4 years managing mid‑market SaaS accounts.
• Proven track record of expanding portfolios with $1M ARR+.
• Strong ability to build relationships with C‑level executives.
• Data-driven approach to identifying opportunities and mitigating risks.
• Demonstrated capability to manage multiple accounts in a fast‑paced environment.

Responsibilities

• Identify and execute upsell and cross-sell opportunities to grow revenue.
• Collaborate with CSM to create strategic plans for each account.
• Engage executive stakeholders to align goals and drive advocacy.
• Work with CS, Product and Legal to deliver seamless customer experiences.
• Document account activities, opportunities, and risks in the CRM.
• Travel to meet clients in person up to 3–4 weeks per year.

Skills

Account management

Relationship building

Data-driven

Strategic problem solving

Clear communicator

Results oriented

Organized

CRM proficiency

Tools

CRM software

Job description

Gorgias is hiring an Account Manager, Enterprise Expansions, to manage a portfolio of large, global accounts and drive growth with your Customer Success counterparts. You will maintain strong executive relationships and deliver tailored solutions across complex business environments.

You will collaborate with cross‑functional teams to optimize revenue, retention, and customer value while navigating a startup‑like culture that values adaptability and results.