Remote B2B Customer Success Pro

Leap Tools; Toronto; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Remote-first culture

Work-from-home stipend

Birthday off

Parental leave

Job summary

Leap Tools, a Canadian tech company, is seeking a Customer Success professional to manage a SMB customer portfolio, drive retention and expansion, and act as a trusted partner to clients and internal teams. The role emphasizes proactive engagement, strong communication, and collaboration with product, sales, and leadership.

Based remotely with Ontario-based expectations, you will work in a fast-growing environment that values curiosity, detail, and customer advocacy.

Qualifications

• 1-2 years in a B2B Customer Success role or similar
• Direct experience managing a book of business
• Able to quickly learn and prioritize technically complex processes
• Professional and comfortable engaging with C-suite executives
• Capable of meeting tight deadlines
• Experienced with SaaS platforms and tools
• Excellent written and verbal communication in English
• Bonus: Fluency in French or Spanish

Responsibilities

• Manage the post-onboarding customer lifecycle for a book of SMB customers
• Be responsible for key metrics such as Customer Health, Retention, and Expansion
• Become a trusted partner to your customers to understand their needs and help them achieve goals
• Engage and share learnings across the Customer Success team
• Serve as a key voice of our customers internally with product, sales, and leadership
• Maintain impeccable records in Customer Success software
• Actively engage with customers to identify priorities and growth opportunities for the Roomvo Platform
• Document requests and issues to drive improvements for customers

Skills

Customer Success

B2B experience

Communication skills

C-suite engagement

Time management

Prioritization

Tools

Google Workspace

Salesforce

Job description

Leap Tools, a Canadian tech company, is seeking a Customer Success professional to manage a SMB customer portfolio, drive retention and expansion, and act as a trusted partner to clients and internal teams. The role emphasizes proactive engagement, strong communication, and collaboration with product, sales, and leadership.

Based remotely with Ontario-based expectations, you will work in a fast-growing environment that values curiosity, detail, and customer advocacy.